Knowledge Base
Home
Navigate the app in the homepage. Quick access to Store Management, Reports and Services.
Accounts
Manage your Enstack account, personalize your shop information, and update your get in control with your settings.
Inventory
Manage your products and inventory in just a few clicks.
Cashier
Create orders with options to use integrated shipping and request payment either in COD or NON COD Payment.
Payments
Accepts COD and NON COD payments.
Shipping
Know more about the different ways you can ship with Enstack.
Online Stores
Manage and customize your Web Store and Chat Store in one place
Chat Store
Create your own chat store. A personalize chat-bot store for your nominated shop with orders that will sync on your Enstack app.
Web Store
Your own Enstack Online Shop. Accept order via webstore and manage them on your app.
Enstack Magic
Learn more about how Enstack Magic can empower your business with AI.
Wallet
Manage your Enstack income from your wallet.
Accounting
Manage your income and expense with this easy to use accounting tool.
Teams
Manage your team members and their information, schedule and payroll.
Reports
Shows insights about your business to help you decide better on where to improve.
Refund and Return Policy
What to do when you encounter problems with your orders.
Others
Didn't find answers? Check out these articles.
Recent Articles
Can I create my own custom invoice numbers?
You can define and include your own invoice numbers for your own purposes. To do so, follow these steps: Head to Online Stores Scroll down to the Invoices section Turn the toggle for Add Invoice Number on, and Set your own custom invoice sequence ...
How to activate Card Payments in my webstore?
Card Payments is a feature that enables accepting payments through credit and debit cards on merchants' webstores. Activating Card Payments may increase your sales. Note that Card Payments are only available for Verified Accounts. To activate your ...
Can I purchase additional Enstack Magic credits?
We have initially given you and every Enstack user fifty (50) Enstack Magic credits to use and try out our generative image features. This enables you to generate 50 different batches of images, and with 4 images for each generation, you can create ...
What is an Overcharge Shipping Fee?
An overcharged shipping fee happens when sellers are charged by Enstack's logistic partner due to inaccuracies in product dimensions. Calculations are based on the actual or volumetric weight, whichever is higher. Two things that causes the ...
Where do orders placed on Chat Store go?
All Enstack orders, whether they come from Chat Store, Web Store, or Cashier, will appear in your All Orders page, allowing you to manage all your orders in one place. Know more about all orders here.