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Knowledge Base
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Your Enstack hub to get to any part of the app
My Enstack Account
Creating and managing your Enstack account
Inventory
Creating and managing your products
Cashier
Create orders with options to use integrated shipping and request payment either in COD or NON COD Payment.
Payments
Accepts COD and NON COD payments.
Shipping
Know more about the different ways you can ship with Enstack.
Online Stores
Manage and customize your Web Store and Chat Store in one place
Enstack Magic
Learn more about how Enstack Magic can empower your business with AI.
Wallet
Manage your Enstack income from your wallet.
Accounting
Manage your income and expense with this easy to use accounting tool.
Reports
Shows insights about your business to help you decide better on where to improve.
Refund and Return Policy
What to do when you encounter problems with your orders.
Others
Didn't find answers? Check out these articles.
Seller Vouchers
Create your own voucher programs for your store.

Recent Articles
Pickup Assurance Incentive
We know delays can disrupt your business, so we’re making sure you’re covered. With the Pickup Assurance Incentive, you get compensated whenever couriers fail to pick up your orders on time. Here’s how it works: ₱30 for every day of delay Whenever a ...
Valuation Fee
Starting September 18, 2025, all Standard Shipping orders will have a 1.12% Valuation fee (or ₱5, whichever is higher), charged to the sellers. We’ve made shipping fees more competitive for your customers. To help you get more sales, we’ve adjusted ...
Why is my payout on hold?
Your payout may be on hold if your account is suspected of being linked to another account with unresolved charges or policy violations. In line with our Terms of Service, payouts are temporarily paused while we review the issue. For assistance, ...
Enstack List of Fees
Starting May 2, the following fees for delivered orders will be rounded up to the nearest peso: Standard Shipping Saver Fee Return to Sender Fee Overcharge Shipping Fee Merchant Service Fee Subscription Fee Early Withdrawal Fee Premium Protection Fee ...
March 2025 Shipping Updates
Beginning May 2, fees charged for delivered orders will be rounded up to the nearest peso. Click to learn more. We’re always working to improve our services and better support your business. Starting March 1, 2025, we’re rolling out updates to make ...

Popular Articles
When will my remittance be transferred to me?
Enstack will transfer remittance depending on the customer's payment options. Processing is every Tuesday and Friday but crediting may take up to 3 business days depending on the bank. Below is the list of remittance dates based on the payment ...
How can I activate my Chat Store?
The Enstack Chat Store is another way you can sell online, allowing inquiring buyers on Facebook Messenger to easily check out and pay for an order without leaving Messenger. This feature is available to Starter users and up. Turning on the Chat ...
What IDs and documents are accepted by Enstack?
When verifying your account, you are required to submit the following: One (1) Primary ID or two (2) secondary IDs Selfie while holding your uploaded IDs The following IDs are accepted by Enstack: Ensure that your submitted IDs have at least one (1) ...
What is Return-to-Sender (RTS) fee?
Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned back to the merchant. There are different reasons for RTS cases but not limited to the following: - Incorrect address ...
How do I unlock Non-Cash Payments?
Becoming an Advanced user empowers your store further by giving you access to these following features: Non-Cash Payments Credit Card Payments (subject to additional requirements and verification) Unlimited Wallet Withdrawals To unlock non-cash ...

Knowledge Base