Knowledge Base
Home
Navigate the app in the homepage. Quick access to Store Management, Reports and Services.
Accounts
Manage your Enstack account, personalize your shop information, and update your get in control with your settings.
Inventory
Manage your products and inventory in just a few clicks.
Cashier
Create orders with options to use integrated shipping and request payment either in COD or NON COD Payment.
Payments
Accepts COD and NON COD payments.
Shipping
Process and book shipping for using Enstack Shipping. Print airway bill and share a tracking link for your buyers.
Online Stores
Manage and customize your Web Store and Chat Store in one place
Chat Store
Create your own chat store. A personalize chat-bot store for your nominated shop with orders that will sync on your Enstack app.
Web Store
Your own Enstack Online Shop. Accept order via webstore and manage them on your app.
Wallet
Manage your Enstack income from your wallet.
Accounting
Manage your income and expense with this easy to use accounting tool.
Teams
Manage your team members and their information, schedule and payroll.
Returns & Refunds
What to do when you encounter problems with your orders.
Others
Didn't find answers? Check out these articles.
Recent Articles
Why is my Web Store restricted to customers over 18?
Enstack’s policies include the restriction of selling controlled, prohibited, and/or dangerous goods. See our terms and conditions here In line with this, Enstack regularly reviews the products listed on its app. If your account has been flagged ...
What happens when my customer’s invoice expires?
If you have your invoices set to expire in 30 minutes, customers will have exactly 30 minutes to complete their non-cash payment. If the customer is unable to complete their payment within 30 minutes, the invoice link and related order will be ...
How can I extend the expiry time of my payment links?
Enstack cashless payment links expire in thirty (30) minutes by default, but can be changed to never expire. To do so, tap Payments from your home page and turn off the toggle next to Expire in 30 minutes. When switched on, customers will have ...
How can I apply to offer credit/debit card payments for my customers?
To start offering credit/debit cards as a payment option for your buyers, you need to first apply and agree to its terms and conditions. To do so, follow the steps below: Once approved, you can turn Credit Card payments on to offer the payment method ...
How is Transaction Fee calculated?
Transaction fee is a fee that covers non-cod payment transactions. Transaction fee is calculated after Shipping Fee and Discounts. As of March 1, 2023 the following charges applies: Payment Type Transaction Fee Gcash 3% + 12% Vat GrabPay 3% + 12% Vat ...