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Knowledge Base
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Your Enstack hub to get to any part of the app
My Enstack Account
Creating and managing your Enstack account
Inventory
Creating and managing your products
Cashier
Create orders with options to use integrated shipping and request payment either in COD or NON COD Payment.
Payments
Accepts COD and NON COD payments.
Shipping
Know more about the different ways you can ship with Enstack.
Online Stores
Manage and customize your Web Store and Chat Store in one place
Enstack Magic
Learn more about how Enstack Magic can empower your business with AI.
Wallet
Manage your Enstack income from your wallet.
Accounting
Manage your income and expense with this easy to use accounting tool.
Reports
Shows insights about your business to help you decide better on where to improve.
Refund and Return Policy
What to do when you encounter problems with your orders.
Others
Didn't find answers? Check out these articles.
Seller Vouchers
Create your own voucher programs for your store.

Recent Articles
What is the BIR Registration Seal Badge?
Under BIR RMC No. 38-2026, all online sellers, including Enstack sellers, must get a BIR Registration Seal Badge and display it on their online store by October 31, 2026. It will serve as digital proof of registration for online sellers, e-commerce ...
What is an Access Fee?
What is an Access Fee? Updated policy draft — September 2026 Important: Simply having access to Debit/Credit Card, BillEase, and GGives/GCredit does not mean you will be charged an Access Fee. If you do not use any of these payment options for a ...
How are Confirm and Complete fees computed?
A 9.5% Confirm & Complete (C&C) Fee will apply to all successfully completed orders starting January 15, 2026. We’ve made fees simpler for easier tracking. To help sellers better understand costs and forecast net revenue, we’ve simplified all ...
How to Checkout with ShopeePay/SPayLater?
Here’s how you can pay using ShopeePay / SPayLater: Step 1: Fill out your details and review your order. Step 2: Under Payment Method, choose ShopeePay / SPayLater (powered by Shopee). Step 3: You will be redirected to Shopee. Log in using your ...
Fair Use Policy
1. Purpose This Fair Use Policy is intended to ensure that all users of our service enjoy fair access, prevent abuse, and maintain system stability. By using the Service, users agree to comply with this Fair Use Policy. 2. Scope This policy applies ...

Popular Articles
How are Confirm and Complete fees computed?
A 9.5% Confirm & Complete (C&C) Fee will apply to all successfully completed orders starting January 15, 2026. We’ve made fees simpler for easier tracking. To help sellers better understand costs and forecast net revenue, we’ve simplified all ...
When will my remittance be transferred to me?
Enstack will transfer remittance depending on the customer's payment options. Processing is every Tuesday and Friday but crediting may take up to 3 business days depending on the bank. Below is the list of remittance dates based on the payment ...
What IDs and documents are accepted by Enstack?
When verifying your account, you are required to submit the following: One (1) Primary ID or two (2) secondary IDs Selfie while holding your uploaded IDs The following IDs are accepted by Enstack: Ensure that your submitted IDs have at least one (1) ...
How do I unlock Non-Cash Payments?
Becoming an Advanced user empowers your store further by giving you access to these following features: Non-Cash Payments Credit Card Payments (subject to additional requirements and verification) Unlimited Wallet Withdrawals To unlock non-cash ...
How to use QRPh as a payment option?
QRPh is a new QR-based payment option available for merchants on the Advanced Tier, automatically added alongside e-wallet and direct debit payments. It allows customers to pay by scanning a QR code using any e-wallet or mobile banking app partnered ...

Knowledge Base