Knowledge Base
Home
Navigate the app in the homepage. Quick access to Store Management, Reports and Services.Accounts
Manage your Enstack account, personalize your shop information, and update your get in control with your settings.Inventory
Manage your products and inventory in just a few clicks.Cashier
Create orders with options to use integrated shipping and request payment either in COD or NON COD Payment.Payments
Accepts COD and NON COD payments.Shipping
Process and book shipping for using Enstack Shipping. Print airway bill and share a tracking link for your buyers.Online Stores
Manage and customize your Web Store and Chat Store in one placeChat Store
Create your own chat store. A personalize chat-bot store for your nominated shop with orders that will sync on your Enstack app.Web Store
Your own Enstack Online Shop. Accept order via webstore and manage them on your app.Wallet
Manage your Enstack income from your wallet.Accounting
Manage your income and expense with this easy to use accounting tool.Teams
Manage your team members and their information, schedule and payroll.Returns & Refunds
What to do when you encounter problems with your orders.Others
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Recent Articles
How is Transaction Fee calculated?
Transaction fee is a fee that covers non-cod payment transactions. Transaction fee is calculated after Shipping Fee and Discounts. As of March 1, 2023 the following charges applies: Payment Type Transaction Fee Gcash 3% + 12% Vat GrabPay 3% + 12% Vat ...What to do when the courier lost my parcel?
If in case the courier declared that your parcel is lost during shipment, you will be refunded equivalent to the amount of the order through your registered bank account. We will also process the refund to your buyer if payment is under Non-COD using ...What will happen to buyer's payment if the parcel is shipped back to me?
If in case the order is shipped back to the seller, the buyer will be refunded to his/her bank account used in the transaction. Refund processing takes up to 3 to 5 business days depending on the registered bank. You may email us at hi@enstack.com if ...How to refund the buyer due to order cancelation?
A refund will take place if the order is paid via non-cod and has been tagged as canceled. Advise the buyer to send an email to hi@enstack.com including their preferred bank account details. Refund processing takes up to 3 to 5 business days ...I want to cancel my pick-up request
We encourage our sellers to follow the requested pick-up schedule. You might be charged for the shipping cost for every failed pickup request. If in case you wish to cancel the scheduled pick-up, please advise us on or before 5:00 PM of the current ...
Popular Articles
How do I get verified on Enstack?
Getting Verified — Benefits Getting verified on Enstack is as simple as submitting a few details and documents. In doing so, you gain access to Enstack's most exciting features. The features that can be accessed in each tier are listed below: Getting ...How do I log into my account?
To log into your Enstack account, simply: - Open the Enstack app - Enter your registered mobile number and password - Tap Log InHow can I update the delivery status of an order?
If your order does not make use of Integrated Shipping (e.g. Same Day or Standard Shipping): You may update the status of your order at any time by going to All Orders and following the steps below: 1. Tap on the order you want to update 2. Tap the ...How do I activate Chat Store?
This feature is currently unavailable.When will my payments be transferred to me?
Enstack will transfer payments every Tuesdays and Fridays.