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Knowledge Base
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Your Enstack hub to get to any part of the app
My Enstack Account
Creating and managing your Enstack account
Inventory
Creating and managing your products
Cashier
Create orders with options to use integrated shipping and request payment either in COD or NON COD Payment.
Payments
Accepts COD and NON COD payments.
Shipping
Know more about the different ways you can ship with Enstack.
Online Stores
Manage and customize your Web Store and Chat Store in one place
Enstack Magic
Learn more about how Enstack Magic can empower your business with AI.
Wallet
Manage your Enstack income from your wallet.
Accounting
Manage your income and expense with this easy to use accounting tool.
Reports
Shows insights about your business to help you decide better on where to improve.
Refund and Return Policy
What to do when you encounter problems with your orders.
Others
Didn't find answers? Check out these articles.
Seller Vouchers
Create your own voucher programs for your store.

Recent Articles
What should I know about Meta Pixel?
Track your web store's performance and improve ad targeting to drive more sales. Facebook Meta Pixel is a small piece of code that you can add to your website to track visitor actions. It helps you understand how people interact with your site, so ...
What is the difference between Cash on Pickup and Cash on Delivery?
With this feature, you can now toggle cash payment options separately for Delivery (Standard Delivery, Same Day Delivery, Own Shipping) and Pickup (Buyer Pickup) orders: Cash on Delivery: Controls cash payment availability for delivery orders. Cash ...
Continuous Order Notification FAQs
With Enstack's Continuous Order Notifications, you can stay on top of every new order by receiving repeated alerts until you view the order in the app. This feature ensures you never miss a time-sensitive order, whether during business hours or ...
How do I check out from an Enstack Web Store?
Checking out is easy and familiar on Enstack Web Stores. The Enstack checkout form comprises of 8 main sections: Customer Information Mode of Collection Delivery Address, if the order is for Delivery Pickup Address, if the order is for Pickup Payment ...
Can I use Enstack on my Laptop / PC?
Enstack is now available for Windows and MacOS. Before using Enstack for Desktop, make sure you already have an Enstack account by signing up from the smartphone app. You may download the Enstack mobile app from here: ...

Popular Articles
When will my remittance be transferred to me?
Enstack will transfer remittance depending on the customer's payment options. Processing is every Tuesday and Friday but crediting may take up to 3 business days depending on the bank. Below is the list of remittance dates based on the payment ...
How can I activate my Chat Store?
The Enstack Chat Store is another way you can sell online, allowing inquiring buyers on Facebook Messenger to easily check out and pay for an order without leaving Messenger. This feature is available to Starter users and up. Turning on the Chat ...
Can I request for manual withdrawal?
We currently do not have a manual request for withdrawal. Auto withdrawals are set every Tuesdays and Fridays. Send us an email at hi@enstack.com if you have questions.
What is Return-to-Seller (RTS) fee?
Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned to the merchant. There are different reasons for RTS cases but not limited to the following: - Incorrect address provided ...
Signing Up
The Enstack app is available on all major app stores: Google Play, Apple App Store, and Huawei AppGallery. You can download them through this link: https://www.enstack.com/downloads Signing up takes less than a minute, and only requires some basic ...

Knowledge Base