Knowledge Base
Home
Your Enstack hub to get to any part of the app
My Enstack Account
Creating and managing your Enstack account
Inventory
Creating and managing your products
Cashier
Create orders with options to use integrated shipping and request payment either in COD or NON COD Payment.
Payments
Accepts COD and NON COD payments.
Shipping
Know more about the different ways you can ship with Enstack.
Online Stores
Manage and customize your Web Store and Chat Store in one place
Enstack Magic
Learn more about how Enstack Magic can empower your business with AI.
Wallet
Manage your Enstack income from your wallet.
Accounting
Manage your income and expense with this easy to use accounting tool.
Reports
Shows insights about your business to help you decide better on where to improve.
Refund and Return Policy
What to do when you encounter problems with your orders.
Others
Didn't find answers? Check out these articles.
Seller Vouchers
Create your own voucher programs for your store.
Recent Articles
How to use QRPh as a payment option?
QRPh is a new QR-based payment option available for merchants on the Advanced Tier, automatically added alongside e-wallet and direct debit payments. It allows customers to pay by scanning a QR code using any e-wallet or mobile banking app partnered ...
How do I set courier priority, and how can I save my changes?
I. Navigate to the Courier List in Shipping Settings, where you can use the drag-and-drop feature to reorder couriers in your preferred priority. II. After adjusting your settings, click Save to confirm. III. A success message will appear, indicating ...
How can I enable or disable “Standard” and “Same-Day” shipping options independently, and how do these changes reflect in my webstore and cashier?
In Shipping Settings, you’ll see separate toggles for Standard and Same-Day shipping options. Toggle Standard or Same-Day to “Disable” to remove that option from your checkout page. If both options are disabled, the Delivery option will be removed ...
How can I book multiple standard shipping orders?
To book multiple standard shipping orders, follow these steps: I. On the All Orders page click the Action Menu icon “...”. II. Then, select Mass Booking. III. Choose the orders you want to book. IV. Once you've selected the desired orders, click the ...
What is Pick and Pack List, and how does it work?
You can now download a Pick and Pack List to enhance your order fulfillment process and make it more efficient! A Pick List helps you gather all the items needed for multiple orders in one go. Instead of going back and forth, you can see a combined ...