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Knowledge Base
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Your Enstack hub to get to any part of the app
My Enstack Account
Creating and managing your Enstack account
Inventory
Creating and managing your products
Cashier
Create orders with options to use integrated shipping and request payment either in COD or NON COD Payment.
Payments
Accepts COD and NON COD payments.
Shipping
Know more about the different ways you can ship with Enstack.
Online Stores
Manage and customize your Web Store and Chat Store in one place
Enstack Magic
Learn more about how Enstack Magic can empower your business with AI.
Wallet
Manage your Enstack income from your wallet.
Accounting
Manage your income and expense with this easy to use accounting tool.
Reports
Shows insights about your business to help you decide better on where to improve.
Refund and Return Policy
What to do when you encounter problems with your orders.
Others
Didn't find answers? Check out these articles.
Seller Vouchers
Create your own voucher programs for your store.

Recent Articles
What is Standard Shipping Saver?
Hey Enstack Sellers! We’ve heard you—buyers want more affordable shipping, and we’re excited to make that happen. Starting March 1, 2025, we’re launching Standard Shipping Saver to help you offer lower shipping rates and attract more buyers to your ...
What are the prohibited industries of GGives?
These are the prohibited items that cannot be paid via GGives: Category Sub-category Deal-Sites N/A Utility Provider (Water, Electricity,Gas, Steam, Air and Communications) N/A Bills Pay Electric Utilities Payment Solutions Government Loans Credit ...
How to Enable Buy Now, Pay Later?
To enable Buy Now, Pay Later on your Enstack Web Store: Go to My Account and click Payments. Choose your desired payment option. Upload the required documents. Read, sign the Service Agreement, then Submit. - Wait 15 business days for the status of ...
How do I activate GCash on my webstore?
To activate GCash on your webstore, please send the following documents to hi@enstack.com, based on your entity type. Submit BIR 2303 here. Note that GCash activation are subject to review and approval, which can take up to 10 business days from the ...
How to use QRPh as a payment option?
QRPh is a new QR-based payment option available for merchants on the Advanced Tier, automatically added alongside e-wallet and direct debit payments. It allows customers to pay by scanning a QR code using any e-wallet or mobile banking app partnered ...

Popular Articles
When will my remittance be transferred to me?
Enstack will transfer remittance depending on the customer's payment options. Processing is every Tuesday and Friday but crediting may take up to 3 business days depending on the bank. Below is the list of remittance dates based on the payment ...
How can I activate my Chat Store?
The Enstack Chat Store is another way you can sell online, allowing inquiring buyers on Facebook Messenger to easily check out and pay for an order without leaving Messenger. This feature is available to Starter users and up. Turning on the Chat ...
What is Return-to-Seller (RTS) fee?
Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned to the merchant. There are different reasons for RTS cases but not limited to the following: - Incorrect address provided ...
I want to request for cancelation due to delayed delivery
We ensure that orders are delivered on time. We can no longer cancel the order if it's already booked for pick-up or In-transit as we don't have any control over our partner courier.
Can I crop my product images to fit my Web Store better?
Your product images are displayed as a square on your Cashier and Web Store. To maximize the display of your product images, you can crop and zoom your product images when you upload them on Enstack. When you take or select a photo to upload while ...

Knowledge Base