Knowledge Base
Home
Your Enstack hub to get to any part of the app
My Enstack Account
Creating and managing your Enstack account
Inventory
Creating and managing your products
Cashier
Create orders with options to use integrated shipping and request payment either in COD or NON COD Payment.
Payments
Accepts COD and NON COD payments.
Shipping
Know more about the different ways you can ship with Enstack.
Online Stores
Manage and customize your Web Store and Chat Store in one place
Enstack Magic
Learn more about how Enstack Magic can empower your business with AI.
Wallet
Manage your Enstack income from your wallet.
Accounting
Manage your income and expense with this easy to use accounting tool.
Reports
Shows insights about your business to help you decide better on where to improve.
Refund and Return Policy
What to do when you encounter problems with your orders.
Others
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Recent Articles
Can I download my accounting data?
You can download a spreadsheet (in .csv) of your accounting data by following the steps below. The file will be downloaded directly to your device for your own further analysis and reporting. When downloaded, you should receive a .csv file containing ...
Can I delete entries?
To delete any entries, just tap on the specific entry to delete, Tap the trash can icon, and confirm your action.
How do I add an accounting entry?
To add your own income and expense entries, follow the steps below: Adding an income entry Enstack orders, when completed, automatically create income entries for your accounting so you don't have to. Adding an expense entry
What is Accounting?
Accounting is your ready-to-use accounting ledger for keeping track of your income and expenses. It includes all Delivered orders made with Enstack and any manually created income and expense entries. On this page you will see: Total Balance – The ...
How do I change my bank account for withdrawals?
You can easily update the bank account saved for your withdrawals. Keep in mind, however, that the information will be reviewed by Enstack and your next withdrawal may be slightly delayed. To update the saved bank account information, follow these ...
Popular Articles
How can I activate my Chat Store?
The Enstack Chat Store is another way you can sell online, allowing inquiring buyers on Facebook Messenger to easily check out and pay for an order without leaving Messenger. This feature is available to Starter users and up. Turning on the Chat ...
When will my payments be transferred to me?
Effective November 6, 2023 Enstack will transfer payments depending on their customer's payment options. Below is the list of Payout dates based on the Payment options: *For Credit / Debit Card transactions, please be advised that we will initiate ...
Can I request for manual withdrawal?
We currently do not have a manual request for withdrawal. Auto withdrawals are set every Tuesdays and Fridays. Send us an email at hi@enstack.com if you have questions.
What is Return-to-Seller (RTS) fee?
Return-to-Seller (RTS) update as of January 4, 2024 Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned back to the merchant. There are different reasons for RTS cases but ...
Signing Up
The Enstack app is available on all major app stores: Google Play, Apple App Store, and Huawei AppGallery. You can download them through this link: https://www.enstack.com/downloads Signing up takes less than a minute, and only requires some basic ...