My Account
What IDs and documents are accepted by Enstack?
When verifying your account, you are required to submit the following: 1. One (1) Primary ID or two (2) secondary IDs 2. Selfie while holding your uploaded IDs 3. A copy of your Proof of Billing (POB) The following IDs are accepted by Enstack: Ensure ...
Deleting Your Enstack Account
You may request for your account to be deleted. However, requests are subject to approval. To request for account deletion, Go to the My Enstack tab on the Homepage> Tap the Settings Icon in the upper right corner> Delete Account> Request for Account ...
What do I do if it says my pickup address is unserviceable
Enstack checks your address' serviceability based on your address coordinates and zip code. Please ensure that your address details are complete and accurate by 1. tapping Shipping > Edit Address 2. Double checking your address details, including ...
How can I receive my mobile OTP when signing up?
Upon signup, you can receive OTPs for your mobile number via SMS and Viber and this code will be valid for five (5) minutes. If you haven't received the OTP message after a while, tap Resend so another code will be generated and sent to you through ...
What do I do if my documents are rejected?
You may request for verification again simply by uploading the right documents in your profile. To do this: 1. Tap My Enstack > Edit Documents 2. Tap the "x" button at the upper right corner of the document/s to remove it and replace it by taking a ...
How will I know that my Verified application is rejected?
To see if your Non-COD payment is rejected: On the homepage, tap Verify Now to check your status. On the homepage, tap Payments. You will see that Non-COD Payments are still locked You will also receive push notifications, indicating that your ...
How will I know if my Verified application is approved?
Once approved, you will receive a push notification saying that your account has been Verified You will also see a Verified badge on your homepage and webstore. Once you are Verified, you can apply to offer Credit Card Payments under Payments.
Why am I still in Advanced tier after sending my documents?
Your account will remain in Advanced tier while your application is waiting for approval. To know if your Pro application is approved, click here: Approved Pro Application To know if your Pro application is rejected, click here: Rejected Pro ...
Why am I still a starter after adding my pickup address?
Your account is still in Starter Tier due to your registered address being unserviceable in both shipping options. To fix this, you can tap Verify Now or under Shipping enter other pickup address. Some addresses are unserviceable due to inaccurate ...
How do I get verified on Enstack?
Getting Verified — Benefits Getting verified on Enstack is as simple as submitting a few details and documents. In doing so, you gain access to Enstack's most exciting features. The features that can be accessed in each tier are listed below: Getting ...
How do I logout of my account?
To log out of your Enstack account: 1. Tap My Enstack on the lower right of your screen 2. Tap the Settings icon on the upper-right of your screen 3. Tap Logout
How do I log into my account?
To log into your Enstack account, simply: - Open the Enstack app - Enter your registered mobile number and password - Tap Log In
Signing Up
Download the Enstack app from either: Google Play https://bit.ly/3mgGyAm App Store: https://apple.co/315O3SK 1. Open your Enstack app and tap "Sign up". 2. Fill out all the fields on the form. 3. If you have a referral code, add your referral code. ...