What is the latest date by which a seller or buyer can submit a claim?

What is the latest date by which a seller or buyer can submit a claim?

Claims window vary depending on the assigned courier and the type of claims.

Below is the timeframe of claims filing.  




Note: Click prohibited and restricted  items for the complete list.


    • Related Articles

    • What will happen to buyer's payment if the parcel is shipped back to me?

      If in case the order is shipped back to the seller, the buyer will be refunded to his/her bank account used in the transaction. Refund processing takes up to 3 to 5 business days depending on the registered bank. You may email us at hi@enstack.com if ...
    • I want to request for cancellation due to delayed shipment by the seller

      We highly suggest contacting the seller if you wish to cancel your order. Note that orders that have been booked for pick-up can no longer be canceled.
    • Refund and Return Policy

      Refund and Return Policy (“Policy”) as of September 2023. Enstack 1. DEFINITION OF TERMS 1.1. “Account” – The Buyer’s personal account in the Application of Enstack. 1.2. “Application” – The Mobile Application, Chatstore, and Webstore of Enstack. ...
    • What to do if the parcel is shipped back to me?

      Once the parcel is tagged for RTS (Return to Sender), the seller is expected to receive the parcel. Please be reminded that the courier will only ship back the parcel if the buyer failed to receive the parcel after 2 delivery attempts or if the buyer ...
    • How to file for Claims?

      You can request a refund by filling out the Enstack Order Claims Form, click here to access. The following are the acceptable reasons for filing claims and the validity period: * 5 days from the date the order confirmed lost. Reminder: Kindly refer ...