Do I need to message the courier for a pickup?
Once you book for a pickup, you do not need to contact the courier separately. Our partner couriers will pickup your order on your scheduled date.
All orders delivered from Thursday to Sunday will be paid on Tuesday.
All orders delivered from Monday to Wednesday will be paid on Friday.
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How to book a pickup?
To book a pickup with Enstack Standard shipping: 1. Go to Orders 2. Click Book a Pick Up 3. Select preferred date and time of pickup 4. Click "Book" to schedule the pickup When scheduled, make sure to pack your order properly and print the Airway ...
I want to cancel my pick-up request
We encourage our sellers to follow the requested pick-up schedule. You might be charged for the shipping cost for every failed pickup request. If in case you wish to cancel the scheduled pick-up, please advise us on or before 5:00 PM of the current ...
What is Return-to-Seller (RTS) fee?
Return-to-Seller (RTS) update as of January 4, 2024 Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned back to the merchant. There are different reasons for RTS cases but ...
How to report a rider?
For complaints pertaining to our partner courier, please send us an email with the following: - Order ID - Rider name - Summary of incident / Reason You may send your email through our Customer Service at hi@enstack.com.
How to know if my Shipping options are enabled?
Easily know which Enstack Shipping options are available by tapping "Shipping" on your Enstack Home Page. Under "Shipping", you will be able to see which shipping options are available to your pickup address and whether they are turned on or off. To ...