Enstack List of Fees

Starting May 2, the following fees for delivered orders will be rounded up to the nearest peso:

• Standard Shipping Saver Fee 
• Return to Sender Fee
• Overcharge Shipping Fee 
• Merchant Service Fee 
• Subscription Fee 
• Early Withdrawal Fee 
• Consolidated SOA Service Fee 
• Change of URL Service Fee 
  
• Mass upload Service Fee

Sample computation:

✅ Scenario 1: Order paid via Buy Now, Pay Later

     ● Net Sales of delivered order (paid via GGives): ₱675

     ● Merchant Service Fee: 1.5% x ₱675 = ₱10.125

     ● Merchant Service Fee charged (rounded up):  ₱11

The table below outlines fees based on transaction type. Note that not all fees apply to every merchant.

Charge Type	Details	Fee	Paid By
Transaction Fee	Fee charged for every cashless order placed on an Enstack-powered store	3.5% or ₱1, whichever is higher	Buyer/Merchant
COD Fee	Fee for orders paid using COD	3.5% or ₱25, whichever is higher	Buyer/Merchant
Refund Fee	Fixed fee charged when processing a refund request for a canceled order	₱15	Buyer/Merchant
Shipping Fee	Fee charged to the buyer for orders requiring shipping	Varies per order	Buyer
Standard Shipping Saver Fee	Fee applied to all Standard Shipping orders	4.5% (Capped at ₱200)	Merchant
RTS Fee	A charge applied when an order is returned due to unsuccessful delivery attempts, customer refusal, or incorrect shipping details	Shipping fee for both delivery and return	Merchant
Overcharge Shipping Fee	Additional fee charged to the merchant when the actual shipping cost billed by the courier exceeds the amount collected at checkout. This discrepancy is due to differences between the declared and actual weight or volume of the package	Varies per order	Merchant
Merchant Service Fee	Fee charged to merchants for transactions made using Buy Now, Pay Later (GGives/BillEase), GCash (when GGives is enabled), and international credit cards	1.5%	Merchant
Subscription Fee	Fee charged to merchants who sign up for campaigns/programs (ex: Voucher Booster)	Voucher Booster Program: 2.5% (Basic), 5% (Plus)	Merchant
Early Withdrawal Fee	Fee charged to merchants subscribed to Next-Day Withdrawal, which allows payouts on the next business day instead of the standard remittance days (Tuesdays and Fridays)	2% or ₱200, whichever is higher	Merchant
Consolidated Statement of Account (SOA) Service Fee	For merchants who need a single SOA that covers two or more payouts. Deducted on the next payout. Note: The SOA on the app for automated withdrawals will remain free of charge	₱50	Merchant
Change of URL Service Fee	For merchants who have already used their free URL change and want to update it again. Deducted on the next payout	₱50	Merchant
Premium Protection Fee	100% insurance for orders Php30k and above.	1% protection fee - orders Php20k - Php50k  2% protection fee - orders Php50k and above*  *Merchant must activate LBC to ship orders above Php50k. Sign up for LBC Shipping here	Merchant
Valuation Fee	Shipping insurance fee charged to merchants, applied to all Standard Shipping orders.  As of Sep 18 2025, the Valuation fee will be charged to merchants instead of buyers.	1.12% or ₱5, whichever is higher	Merchant ​

Email hi@enstack.com should you have questions or clarifications. 

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