Enstack List of Fees

Enstack List of Fees

The table below outlines fees based on transaction type. Note that not all fees apply to every merchant.

Charge Type
Details
Fee
Paid By
Transaction Fee
Fee charged for every cashless order placed on an Enstack-powered store
3.5% or ₱1, whichever is higher
Buyer/Merchant
COD Fee
Fee for orders paid using COD
3.5% or ₱25, whichever is higher
Buyer/Merchant
Refund Fee
Fixed fee charged when processing a refund request for a canceled order
₱15
Buyer/Merchant
Shipping Fee
Fee charged to the buyer for orders requiring shipping
Varies per order
Buyer
Standard Shipping Saver Fee
Fee applied to all Standard Shipping orders
4.5% (Capped at ₱200)
Merchant
RTS Fee
A charge applied when an order is returned due to unsuccessful delivery attempts, customer refusal, or incorrect shipping details
Shipping fee for both delivery and return
Merchant
Overcharge Shipping Fee
Additional fee charged to the merchant when the actual shipping cost billed by the courier exceeds the amount collected at checkout. This discrepancy is due to differences between the declared and actual weight or volume of the package
Varies per order
Merchant
Merchant Service Fee
Fee charged to merchants for transactions made using Buy Now, Pay Later (GGives/BillEase), GCash (when GGives is enabled), and international credit cards
1.5%
Merchant
Subscription Fee
Fee charged to merchants who sign up for campaigns/programs (ex: Voucher Booster)
Voucher Booster Program: 2.5% (Basic), 5% (Plus)
Merchant
Early Withdrawal Fee
Fee charged to merchants subscribed to Next-Day Withdrawal, which allows payouts on the next business day instead of the standard remittance days (Tuesdays and Fridays)
2% or ₱200, whichever is higher
Merchant

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