Enstack List of Fees

Enstack List of Fees

Seller fees charged to users who registered from Oct 9, 2025 onwards: 

The updated seller fees are the following:  


Shipping Method

Charge Type

Payment Method

Fee

Paid By 

Confirm & Complete Standard

Standard
Shipping

Confirm & Complete fee

ALL

9.5% of Net Item Price
(min ₱70, capped at ₱1,500)*

Seller

Confirm & Complete Express

Same-Day

Shipping

Cashless

3.5% of Net Item Price
+ Shipping Fee (min ₱1)

Confirm & Collect

Buyer Pickup,
Own Shipping

Confirm &
Collect fee


*The 9.5% Confirm and Complete Standard fee will be charged as follows:

  • Confirmation Fee at checkout: 3.5% of Net Item Price + Shipping Fee at checkout
    (min ₱1 for cashless, min ₱25 for cash on delivery)

  • Completion Fee at withdrawal: The balance of the Confirm and Complete Standard fee after deducting the Confirmation Fee

Sample Computation: Confirm and Complete Standard fee

Net Item Price: ₱1,000

Shipping Fee at checkout: ₱50


Charge Type

Computation

Amt

Confirm and Complete fee

9.5% x (₱1,000)
[min ₱70, capped at ₱1,500]

₱95

  Confirmation Fee at checkout

3.5% x (₱1,000 + ₱50)

[min ₱1 cashless, min ₱25 COD]

₱37

  Completion Fee at withdrawal

₱95 Confirm and Complete fee
- ₱37 Confirmation Fee at checkout

₱58


Notes
Sellers who registered before Oct 9, 2025 will not be affected, but are given the option to migrate to the updated fee structure. Please contact your Enstack representative or email us at hi@enstack.com


Other fees charged by third-party providers (applicable to ALL sellers):

To be added upon usage on top of seller fees: 


Charge Type

Details 

Fee

Shipping Fee

Fee charged to the buyer for orders requiring shipping

Varies per order

Merchant

Service Fee

Fee charged to sellers for transactions made using Buy Now, Pay Later (GGives/BillEase), GCash (when GGives is enabled), and international credit cards

1.5% of Net Item Price

Subscription Fee

Fee charged to sellers who sign up for campaigns/programs (ex: Voucher Booster)

Voucher Booster:
3-6% of Net Item Price

Early Withdrawal Fee

Fee charged to sellers subscribed to Next-Day Withdrawal, which allows payouts on the next business day instead of the standard withdrawal days (Tuesdays and Fridays)

2-3% of Net Item Price
(min ₱200 per withdrawal)


Premium Protection Fee 

100% insurance for standard shipping orders above Php30k. 


1% of Net Item Price
for orders ₱30k - 50k*


2% of Net Item Price
for orders ₱50k above
 

*Sellers can only ship standard shipping orders ₱30k above via LBC. Sign up for LBC Shipping here 

Overcharge Shipping Fee

Additional fee charged to the seller when the actual shipping cost billed by the courier exceeds the amount collected at checkout. This discrepancy is due to differences between the declared and actual weight or volume of the package

Varies per order

RTS Fee

A charge applied when an order is returned due to unsuccessful delivery attempts, customer refusal, or incorrect shipping details

(Shipping Fee + Standard
Shipping Saver Fee) x 1.5

Refund Fee

Fixed fee charged when processing a refund request for a canceled order

₱15 per refund

Consolidated Statement of Account (SOA) Service Fee

For sellers who need a single SOA that covers two or more payouts. Deducted on the next payout. 


Note: The SOA on the app for automated withdrawals will remain free of charge

₱50 per SOA request

Change of URL Service Fee

For sellers who have already used their free URL change and want to update it again. Deducted on the next payout

₱50 per change request


Seller fees charged to users who registered before Oct 9, 2025: 

In lieu of Confirm and Complete Fees 

Charge Type

Details

Fee

Paid By 

Transaction Fee

Fee charged for every cashless order placed on an Enstack-powered store

3.5% of Net Item Price + Shipping Fee (min ₱1)

Buyer/
Seller

COD Fee

Fee for orders paid using COD

3.5% of Net Item Price + Shipping Fee (min ₱25)

Buyer/
Seller

Standard Shipping Saver Fee

Fee applied to all Standard Shipping orders

4.5% of Net Item Price
(min ₱30, capped at ₱200)

Seller

Valuation Fee 

Shipping insurance fee charged to sellers, applied to all Standard Shipping orders.

Starting Sep 18 2025, the Valuation fee is charged to sellers at withdrawal, instead of buyers at checkout. 

1.12% of Net Item Price
(min ₱5)

Seller


Info
Please note that fees are subject to our Fair Use Policy.

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