Enstack List of Fees

Enstack List of Fees

Starting May 2, the following fees for delivered orders will be rounded up to the nearest peso:

  • Standard Shipping Saver Fee 

  • Return to Sender Fee

  • Overcharge Shipping Fee 

  • Merchant Service Fee 

  • Subscription Fee 

  • Early Withdrawal Fee 

  • Consolidated SOA Service Fee 

  • Change of URL Service Fee 

Sample computation:

✅ Scenario 1: Order paid via Buy Now, Pay Later

     ● Net Sales of delivered order (paid via GGives): ₱675

     ● Merchant Service Fee: 1.5% x ₱675 = ₱10.125

     ● Merchant Service Fee charged (rounded up):  ₱11

The table below outlines fees based on transaction type. Note that not all fees apply to every merchant.

Charge Type

Details

Fee

Paid By

Transaction Fee

Fee charged for every cashless order placed on an Enstack-powered store

3.5% or ₱1, whichever is higher

Buyer/Merchant

COD Fee

Fee for orders paid using COD

3.5% or ₱25, whichever is higher

Buyer/Merchant

Refund Fee

Fixed fee charged when processing a refund request for a canceled order

₱15

Buyer/Merchant

Shipping Fee

Fee charged to the buyer for orders requiring shipping

Varies per order

Buyer

Standard Shipping Saver Fee

Fee applied to all Standard Shipping orders

PHP 30 or 4.5% (Capped at ₱200)

Merchant

RTS Fee

A charge applied when an order is returned due to unsuccessful delivery attempts, customer refusal, or incorrect shipping details

Shipping fee for both delivery and return

Merchant

Overcharge Shipping Fee

Additional fee charged to the merchant when the actual shipping cost billed by the courier exceeds the amount collected at checkout. This discrepancy is due to differences between the declared and actual weight or volume of the package

Varies per order

Merchant

Merchant Service Fee

Fee charged to merchants for transactions made using Buy Now, Pay Later (GGives/BillEase), GCash (when GGives is enabled), and international credit cards

1.5%

Merchant

Subscription Fee

Fee charged to merchants who sign up for campaigns/programs (ex: Voucher Booster)

Voucher Booster Program: 2.5% (Basic), 5% (Plus)

Merchant

Early Withdrawal Fee

Fee charged to merchants subscribed to Next-Day Withdrawal, which allows payouts on the next business day instead of the standard remittance days (Tuesdays and Fridays)

2% or ₱200, whichever is higher

Merchant

Consolidated Statement of Account (SOA) Service Fee

For merchants who need a single SOA that covers two or more payouts. Deducted on the next payout. Note: The SOA on the app for automated withdrawals will remain free of charge

₱50

Merchant 

Change of URL Service Fee

For merchants who have already used their free URL change and want to update it again. Deducted on the next payout

₱50

Merchant 

Premium Protection Fee 
​
100% insurance for orders Php30k and above. 

  • 1% protection fee - orders Php30k - Php50k 

  • 2% protection fee - orders Php50k and above* 

*Merchant must activate LBC to ship orders above Php30k. Sign up for LBC Shipping here

Note: Applicable only orders shipped via Standard Shipping
Merchant

​​​​​
Notes
Email hi@enstack.com should you have questions or clarifications. 

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