Charge Type | Details | Fee |
Shipping Fee | Fee charged to the buyer for orders requiring shipping | Varies per order |
Merchant Service Fee | Fee charged to sellers for transactions made using Buy Now, Pay Later (GGives/BillEase/SPayLater), GCash (when GGives is enabled), and international credit cards | 1.5% of Net Item Price |
Subscription Fee | Fee charged to sellers who sign up for campaigns/programs (ex: Voucher Booster) | Voucher Booster:
3-6% of Net Item Price |
Early Withdrawal Fee | Fee charged to sellers subscribed to Next-Day Withdrawal, which allows payouts on the next business day instead of the standard withdrawal days (Tuesdays and Fridays) | 2-3% of Net Item Price
(min ₱200 per withdrawal)
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Premium Protection Fee | 100% insurance for standard shipping orders above Php30k.
| 1% of Net Item Price
for orders ₱30k - 50k*
2% of Net Item Price
for orders ₱50k above
*Sellers can only ship standard shipping orders ₱30k above via LBC. Sign up for LBC Shipping here |
Overcharge Shipping Fee | Additional fee charged to the seller when the actual shipping cost billed by the courier exceeds the amount collected at checkout. This discrepancy is due to differences between the declared and actual weight or volume of the package | Varies per order |
RTS Fee | A charge applied when an order is returned due to unsuccessful delivery attempts, customer refusal, or incorrect shipping details | (Shipping Fee + ₱60) x 1.5 |
Refund Fee | Fixed fee charged when processing a refund request for a canceled order | ₱15 fixed refund fee + 3.5% of Net Item Price per refunded order |
Consolidated Statement of Account (SOA) Service Fee | For sellers who need a single SOA that covers two or more payouts. Deducted on the next payout.
Note: The SOA on the app for automated withdrawals will remain free of charge | ₱50 per SOA request |
Change of URL Service Fee | For sellers who have already used their free URL change and want to update it again. | ₱50 per change request |
Chargeback Fee | This fee is applied when a chargeback is filed against an eligible transaction. The fee will be deducted from the seller's succeeding payout, if insufficient, the remaining balance is recovered from succeeding payouts.
Note: The fee is passed on directly as charged by the PSP (Payment Service Provider) | ₱900–₱2,000, depending on whether the card is local or international. |
Access Fee | Monthly fee charged to sellers to access payment options: Credit/Debit Card, BillEase, and Gcredit/Ggives | ₱5,000 charged monthly; waived when the seller meets the required net transactions and ₱5,000 minimum net transactions the following month.
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