How can I cancel an order?
You may only cancel orders whose status is still Pending.
To cancel an order:
1. Tap the Orders icon on the menu to go to the Orders page.
2. Tap the specific order you want to cancel.
3. Scroll to the bottom and tap Cancel Order.
4. Choose a reason for cancellation:
Out of Stock - No available stock to fulfil the order
Buyer Changed Mind - Buyer changed their mind and will no longer proceed with the order
Duplicate Order - Buyer placed an order more than once or an order was created more than once
Incorrect Buyer Details - Order was placed or created with incorrect buyer details
Buyer Ordered the Wrong Item - Buyer made a mistake and wants to cancel their order
Incorrect Product Details - Product details are not accurate to the actual product
5. Tap Confirm Cancellation to confirm.
Once an order has been booked for pickup, is in transit, or has been delivered, it cannot be cancelled anymore.
How do I add an order?
Adding orders on Enstack is easy . By listing down your orders, you will be able to track your orders and manage your sales real-time. Learn how to add an order here: Tap Cashier on your navigation bar on the bottom of your screen Add products to ...
How can I update the delivery status of an order?
If your order does not make use of Integrated Shipping (e.g. Same Day or Standard Shipping): You may update the status of your order at any time by going to All Orders and following the steps below: 1. Tap on the order you want to update 2. Tap the ...
How do I apply a discount to an order?
Merchants can apply discounts to Enstack orders and these can be applied when you add an order in "Cashier". Please note that discounts are deductions shouldered by the Merchant. To add a discount: 1. In the Product Search screen, choose the product ...
How do I apply a voucher to an order?
Buyers can enjoy vouchers on their Enstack orders. Voucher discounts are shouldered by Enstack and can be applied when you add an order in "Cashier". While checking out your order, simply follow the steps listed below and in the image: 1. Type in any ...
Why can't I use Enstack Shipping for my Keypad Orders?
Keypad orders allow you to add custom products to your orders for quick, on-the-fly order-taking. Enstack Shipping is best suited for orders under "Product Search" where all items are included in your Enstack Inventory, allowing us to compute the ...