How can I cancel an order?

How can I cancel an order?

To cancel an order:

1. Tap the Orders icon on the menu to go to the Orders page.
2. Tap the specific order you want to cancel.
3. Scroll to the bottom and tap Cancel Order.
4. Choose a reason for cancellation:

‚Äč

  • Out of Stock - No available stock to fulfil the order

  • Buyer Changed Mind - Buyer changed their mind and will no longer proceed with the order

  • Duplicate Order - Buyer placed an order more than once or an order was created more than once

  • Incorrect Buyer Details - Order was placed or created with incorrect buyer details

  • Buyer Ordered the Wrong Item - Buyer made a mistake and wants to cancel their order

  • Incorrect Product Details - Product details are not accurate to the actual product


5. Tap Confirm Cancellation to confirm.

    • Related Articles

    • How do I add an order?

      Adding orders on Enstack is easy .  By listing down your orders, you will be able to track your orders and manage your sales real-time. Learn how to add an order here: Tap Cashier  on your navigation bar on the  bottom of your screen Add products to ...
    • How can I update the delivery status of an order?

      The status of an order can be updated at any time by going to the Ship Center tool and following the steps below: 1. Tap on the order you want to update. 2. Tap 'Update Status' on the upper-right hand side. 3. Select the new status of the order: ...
    • ​How can I change the details of an order?

      You can change order details at any time. Here's how: 1. Tap the All Orders icon on the menu. 2. Tap the specific order you want to change. 3. Scroll down and tap Edit Order Details. 4. Make your changes and save.
    • How do I apply a discount to an order?

      Merchants can apply discounts to Enstack orders and these can be applied when you add an order in "Cashier". Please note that discounts are deductions shouldered by the Merchant.  To add a discount: 1. In the "Add Order" screen, fill out your buyer's ...
    • How do I apply a voucher to an order?

      Buyers can enjoy vouchers on their Enstack orders.  Voucher discounts are shouldered by Enstack and can be applied when you add an order in "Cashier". To add voucher: 1. In the "Add Order" screen, fill out your buyer's information. 2. Choose a ...