How can I know the status of my order?
Each Enstack order comes with its own tracking link so you can stay in the know as to where your orders are.
For orders using integrated shipping options like Same Day Shipping and Standard Shipping, our partner couriers update the status of the delivery automatically.
Enstack's Tracking Link
With the Enstack's Tracking link, you should be able to see all the details of your order, including:
- Your order and tracking IDs
- Your chosen shipping type
- Where your order is shipping from (city and province only to respect the privacy of the store)
- Status journey so you know what the status of your order is, as well as the last time it was updated
- The summary of your order, with your ordered items and respective amounts
- Delivery information (city and province only to respect your own privacy)
Related Articles
Can I download my order data?
You can download your order data from your All Orders page. This takes all the details of your order and puts it all in one CSV file for you to download and analyze further. To download your order data, follow these steps: You can select as many ...
Can I download my order data?
You can download your order data from your All Orders page. This takes all the details of your order and puts it all in one CSV file for you to download and analyze further. To download your order data, follow these steps: Processing time may vary ...
How do I checkout an order in Cashier?
One big change that we’ve made is to make it easier to type in your delivery address and select your pin location. See the section on Delivery Address to learn more about the new way to type in your address. The Enstack checkout form comprises of 8 ...
What happens when I cancel an order that has already been paid for?
When a non-cash order has already been paid for but was Canceled, your buyer will be refunded their payment within 1-2 business days.
How do I complete orders?
There are two (2) general ways to complete orders on Enstack depending on the shipping method used for the order. For orders using non-integrated shipping (Customer Pickup, Own Shipping), follow these steps: For orders using integrated shipping ...