How do I navigate and use the All Orders screen?
Your All Order screen has now been improved to help inform you what you need to do next to complete your orders.
There are a few filters to help you find your specific orders, including:
Searching for specific order IDs or customer names
Filtering your orders by date created
Filtering your orders by shipping method (Enstack Same Day, Enstack Standard, Customer Shipping, and Own Shipping)
Filter your orders by status, select only the orders you want to process.
With these filters, you can filter your orders based on what you want to do next, be it following up payments from your customers for their unpaid orders or booking orders for pickup.
You can also see how many orders have that status with the counter on the right so you don’t forget any of your pending or ongoing orders.
A good goal is always to push your orders to completion, or getting them to the “Delivered” status
How can I update the delivery status of an order?
If your order does not make use of Integrated Shipping (e.g. Same Day or Standard Shipping): You may update the status of your order at any time by going to All Orders and following the steps below: 1. Tap on the order you want to update 2. Tap the ...
How do I add new orders with Cashier?
Adding orders on Enstack is easy. By listing down your orders, you will be able to track your orders and manage your sales in real-time. With Enstack Cashier, you can easily add products and amounts to cart and check out. Creating orders can be ...
Why can't I use Enstack Shipping for my orders with custom amounts?
When using Enstack Shipping (e.g. Same Day or Standard), weight and dimension requirements are required for us to be able to compute for the most accurate shipping fee and vehicle type. Custom amounts do not have this information, so Integrated ...
How do I apply a discount to an order?
Merchants can apply discounts to Enstack orders and these can be applied when you add an order in "Cashier". Please note that discounts are deductions shouldered by the Merchant. To add a discount: 1. In the Product Search screen, choose the product ...
Can I send my customers a confirmation of their order?
Enstack will send an email, if available, to your customer for every order that is confirmed. To confirm an order, your customer simply has to: Pay for their order successfully for non-cash orders All COD orders This confirmation email will contain ...