Before You Start

Please check these two things first. They are the most common reasons a request gets rejected:

1. The bank account name must match your registered name on Enstack. If the names don't match, your request will be rejected.
2. Have your new bank account details ready. You will need the bank name, account name, and account number.

Step-by-Step: How to Change Your Bank Account

1. Open the Enstack app.
2. Tap My Account.
3. Under My Profile, tap Bank Account.
4. Tap Edit.
5. Tap Confirm to continue.
   
6. Enter your new bank account details.
7. Enter your reason for the change (for example: "switched to a new bank").
8. Tap Save.
9. Wait for approval. This takes 3 business days.
   

What Happens While Your Request Is Under Review

• Review and approval take 3 business days.
• Your withdrawals do not stop. While your request is pending, all remittances will be sent to your current bank account — the one on file before you made the change.
• Once approved, all future withdrawals will go to your new bank account.

Tip: Don't close your old bank account until your new one is approved. You may still receive withdrawals there during the review period.

What Happens If Your Request Is Rejected

Sometimes a bank account change is not approved. Here is what to expect:

• You will get an in-app notification telling you the request was rejected.
• The reason for the rejection will be shown in the app. The most common reason is that the bank account name does not match your registered name on Enstack.
• You can re-apply. Fix the issue, then follow the same steps above to submit a new request.
• Your withdrawals do not stop. All remittances will continue to go to your current bank account until a new request is approved.

Frequently Asked Questions (FAQ)

How long does it take to change my bank account on Enstack?

Approval takes 3 business days after you submit your request.

Where will my withdrawals go while my request is under review?

Withdrawals will go to your current (old) bank account until the change is approved.

I'm not sure which bank account my payment went to. What should I do?

Email our customer support team at hi@enstack.com. They can check where your withdrawal was sent.

Can my bank account change be rejected?

Yes. The most common reason is that the bank account name does not match your registered name on Enstack. If your request is rejected, you will get an in-app notification with the reason, and you can re-apply anytime. Double-check your details before you save.

What happens to my withdrawals if my request is rejected?

Nothing changes. Your remittances will keep going to your current bank account until a new change request is approved.

How will I know when my new bank account is approved?

You will receive an in-app notification in the Enstack app.

Can I use someone else's bank account?

No. The bank account name must match your registered name on Enstack.

Need Help?

If you have questions or something doesn't look right, email us at hi@enstack.com. We're happy to help.