How do I activate Non-Cash payments?
To be able to turn on Non-Cash payment options like bank transfer and e-wallet payments, simply follow the steps below:
1. Tap on Payments from your Enstack Home Page
2. Tap the toggle next to Non-COD Payments
You must be at least an Advanced user to be able to turn this on.
If you are still a Starter user, you will be asked to submit some information to be able to proceed
• Valid ID (1 if Primary, 2 if Secondary)
• Your Business Name and Address
You will have to wait up to 2 business days for approval.
Once approved, you may continue to turn on Non-COD Payments
How do I know if I was successful in activating Cashless Payments?
• Pending - Completed details have been submitted and the request is now pending review by the team.
• Active - Your Cashless Payments option has now been activated.
• Failed - Your application for the Cashless Payments has failed. Please review your details and submit information
How are transaction fees calculated?
Transaction fee is a fee that covers non-cod payment transactions. Transaction fee is calculated after Shipping Fee and Discounts. As of June 20, 2023 the following charges apply: Payment Method Transaction Fee GCash 3% + 12% VAT GrabPay 3% + 12% VAT ...
When will my payments be transferred to me?
Enstack will transfer payments every Tuesdays and Fridays.
How can I apply to offer credit/debit card payments for my customers?
To start offering credit/debit cards as a payment option for your buyers, you need to first apply and agree to its terms and conditions. To do so, follow the steps below: Once approved, you can turn Credit Card payments on to offer the payment method ...
What happens when my customer’s invoice expires?
If you have your invoices set to expire in 30 minutes, customers will have exactly 30 minutes to complete their non-cash payment. If the customer is unable to complete their payment within 30 minutes, the invoice link and related order will be ...
Can I shoulder the transaction fees of my customers?
Enstack integrated orders typically include a transaction fee when using non-cash payment methods. As a merchant, you may choose to shoulder applicable transaction fees on behalf of your customers. When you shoulder transaction fees, these fees are ...