How to refund the buyer due to order cancelation?

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• What will happen to buyer's payment if the parcel is shipped back to me?

  If in case the order is shipped back to the seller, the buyer will be refunded to his/her bank account used in the transaction. Refund processing takes up to 3 to 5 business days depending on the registered bank. You may email us at hi@enstack.com if ...

• I want to request for cancelation due to delayed delivery

  We ensure that orders are delivered on time. We can no longer cancel the order if it's already booked for pick-up or In-transit as we don't have any control over our partner courier.

• I want to request for cancelation due to incorrect shipping details

  We highly suggest contacting the seller if you wish to cancel your order. Note that orders that have been booked for pick-up can no longer be canceled.

• Where can I request for return or refund?

  Please contact your seller directly for any return or refund requests. If in case the seller failed to respond, please let us know by sending us an email at hi@enstack.com.

• The returned parcel is damaged, how can I request for a refund?

  Parcels damaged during shipment should be reported immediately to us within 7 days of delivery. A supporting document or proof of damage is needed in filing a claim such as photo or video showing the item/s condition and packaging prior to shipment ...