I did not receive my order within the delivery time frame

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• My parcel is tagged as delivered but I did not receive the order

  For delivery tagging concerns, please send us an email with the order ID at hi@enstack.com.

• Pickup Assurance Incentive

  We know delays can disrupt your business, so we’re making sure you’re covered. With the Pickup Assurance Incentive, you get compensated whenever couriers fail to pick up your orders on time. Here’s how it works: ₱30 for every day of delay Whenever a ...

• Can I choose which Standard Shipping couriers I can use?

  Our system allows you to prioritize your preferred couriers, helping ensure that your chosen delivery service is considered for each order. However, the system may assign a different courier based on factors like delivery location, serviceability, ...

• How are shipping fees computed?

  Shipping fees are computed differently between Same Day Shipping and Standard Shipping, but all are dependent on your orders’ actual weight and dimensions, pickup address, and delivery addresses. To understand how your shipping fees are computed, ...

• What is Return-to-Sender (RTS) fee?

  Effective January 15, 2026, Return-to-Seller (RTS) refers to the orders that have been successfully picked up by the courier from the seller but could not be delivered to the buyer and are subsequently returned to the seller. There are different ...