I did not receive my order within the delivery time frame

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• My parcel is tagged as delivered but I did not receive the order

  For delivery tagging concerns, please send us an email with the order ID at hi@enstack.com.

• What is Return-to-Seller (RTS) fee?

  Return-to-Seller (RTS) update as of January 4, 2024 Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned back to the merchant. There are different reasons for RTS cases but ...

• What are the shipping options available on Enstack?

  There are two integrated shipping options available on Enstack: 1. Enstack Same Day Shipping Have your orders picked up and delivered on the same day with Same Day Shipping. (available in select cities only) Best for time-sensitive deliveries like ...

• How to book a pickup?

  To book a pickup with Enstack Standard shipping: 1. Go to Orders 2. Click Book a Pick Up 3. Select preferred date and time of pickup 4. Click "Book" to schedule the pickup When scheduled, make sure to pack your order properly and print the Airway ...

• Can I offer my own shipping on my Web Store?

  Aside from offering Buyer Pickup, Integrated Same Day Shipping, and Integrated Standard Shipping on your Web Store, you can also opt to offering your own delivery, if applicable. You can turn on and set your own flat shipping fee for customers to ...