I want to cancel my pick-up request

I want to cancel my pick-up request

We encourage our sellers to follow the requested pick-up schedule. You might be charged for the shipping cost for every failed pickup request. 

If in case you wish to cancel the scheduled pick-up, please advise us on or before 5:00 PM of the current day. 

For the Same day delivery, we suggest contacting the courier directly for any adjustments or cancelations needed.

    • Related Articles

    • The rider did not pick-up my parcel on my requested scheduled day

      Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...

    • How do I tag Customer Pickup orders as complete?

      If a customer has picked up their order, mark it as complete by following these steps: 1. Go to All Orders. 2. Select the order you want to tag as complete. 3. Tap Complete Order. To share the invoice to your buyer/customer, tap Copy Invoice Link. If ...

    • Can I offer my own Shipping Option to my buyers?

      If you want to ship orders outside of Integrated Shipping, you can enable Own Shipping and set a flat fee. To turn it on: 1. Go to My Account. 2. Select Shipping. 3. Toggle on Own Shipping. 4. Tap Edit, enter your flat fee, then press Apply. ...

    • How do I book Same Day Shipping orders for pickup?

      Booking a rider for your orders using Same Day Shipping is as simple as tapping a button. Before doing so, however, make sure your item is packed and ready to avoid any issues during pickup. Tapping Book Pickup will immediately send a request to the ...

    • What is Standard Shipping Saver?

      Beginning May 2, fees charged for delivered orders will be rounded up to the nearest peso. Click to learn more. Hey Enstack Sellers! We’ve heard you—buyers want more affordable shipping, and we’re excited to make that happen. Starting March 1, 2025, ...