I want to cancel my pick-up request
We encourage our sellers to follow the requested pick-up schedule. You might be charged for the shipping cost for every failed pickup request.
If in case you wish to cancel the scheduled pick-up, please advise us on or before 5:00 PM of the current day.
For the Same day delivery, we suggest contacting the courier directly for any adjustments or cancelations needed.
How can I request for pouches?
To request new or additional pouches, please contact us at email@example.com with the following information: Subject: Request for Box/Pouch Registered Mobile No: Indicate if box/pouch or both: Size/s: No. of pieces: Pouches will only be delivered to ...
The rider did not pick-up my parcel on my requested scheduled day
Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...
How to book a pickup?
1. Go to Orders. 2. Click "Book a Pick Up". 3. Select preferred date and time of pickup. 4. Click "Book" to schedule the pickup.
How to print my Airway Bill?
Printing of Airway Bill is available on Enstack App. Here's how: 1. Go to Ship Center 2. Click "Ready to ship" 3. Scroll down, tap "Print Airway Bill" Note that printing of the Airway Bill is only visible once the order is tagged as "Ready to Ship" ...
What can I do in Ship Center?
Your Ship Center allows you to manage all your orders using Integrated Shipping. To access your Ship Center, click on the box on the upper-right corner of your Home Page With your Ship Center, you can easily do the following: 1. Head to Cashier to ...