I want to cancel my pick-up request
We encourage our sellers to follow the requested pick-up schedule. You might be charged for the shipping cost for every failed pickup request.
If in case you wish to cancel the scheduled pick-up, please advise us on or before 5:00 PM of the current day.
For the Same day delivery, we suggest contacting the courier directly for any adjustments or cancelations needed.
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The rider did not pick-up my parcel on my requested scheduled day
Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...
How to book a pickup?
To book a pickup with Enstack Standard shipping: 1. Go to Orders 2. Click Book a Pick Up 3. Select preferred date and time of pickup 4. Click "Book" to schedule the pickup When scheduled, make sure to pack your order properly and print the Airway ...
How to print my Airway Bill?
Printing of Airway Bill is available on Enstack App. Here's how: 1. Go to Ship Center 2. Click "Ready to ship" 3. Scroll down, tap "Print Airway Bill" Note that printing of the Airway Bill is only visible once the order is tagged as "Ready to Ship" ...