I want to request for cancellation due to delayed shipment by the seller

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• I want to request for cancelation due to delayed delivery

  We ensure that orders are delivered on time. We can no longer cancel the order if it's already booked for pick-up or In-transit as we don't have any control over our partner courier.

• I want to request for cancelation due to incorrect shipping details

  We highly suggest contacting the seller if you wish to cancel your order. Note that orders that have been booked for pick-up can no longer be canceled.

• What is the latest date by which a seller or buyer can submit a claim?

  Claims window vary depending on the assigned courier and the type of claims. Below is the timeframe of claims filing. Note: Click prohibited and restricted items for the complete list.

• Refund Charges

  Effective January 15, 2026, refund requests will be subject to the following charges to cover the payment processing and refund handling costs: ₱15 fixed refund fee per refund request 3.5% of the item price per refunded order These charges apply to ...

• How to file for Claims?

  You can request a refund by filling out the Enstack Order Claims Form, click here to access. The following are the acceptable reasons for filing claims and the validity period: * 5 days from the date the order confirmed lost. Reminder: Kindly refer ...