I want to request for cancellation due to delayed shipment by the seller

• Related Articles

• I want to request for cancelation due to delayed delivery

  We ensure that orders are delivered on time. We can no longer cancel the order if it's already booked for pick-up or In-transit as we don't have any control over our partner courier.

• I want to request for cancelation due to incorrect shipping details

  We highly suggest contacting the seller if you wish to cancel your order. Note that orders that have been booked for pick-up can no longer be canceled.

• What is the latest date by which a seller or buyer can submit a claim?

  Claims window vary depending on the assigned courier and the type of claims. Below is the timeframe of claims filing. Note: Click prohibited and restricted items for the complete list.

• Refund Charges

  Refund Charges as of October 2024 Effective October 15, 2024, a withdrawal fee and transaction fee will be deducted for every cancellation. Note that this will apply to all orders created on the mentioned date. There are two charges for the refund. ...

• How to file for Claims?

  You can request a refund by filling out the Enstack Order Claims Form, click here to access. The following are the acceptable reasons for filing claims and the validity period: * 5 days from the date the order confirmed lost. Reminder: Kindly refer ...