Why can't I use Enstack Shipping for my orders with custom amounts?

Why can't I use Enstack Shipping for my orders with custom amounts?

When using Enstack Shipping (e.g. Same Day or Standard), weight and dimension requirements are required for us to be able to compute for the most accurate shipping fee and vehicle type.

Custom amounts do not have this information, so Integrated Shipping options are disabled for orders with custom amounts.
    • Related Articles

    • How can I update the delivery status of an order?

      If your order does not make use of Integrated Shipping (e.g. Same Day or Standard Shipping): You may update the status of your order at any time by going to All Orders and following the steps below: 1. Tap on the order you want to update 2. Tap the ...
    • How do I navigate and use the All Orders screen?

      Your All Order screen has now been improved to help inform you what you need to do next to complete your orders. There are a few filters to help you find your specific orders, including: Searching for specific order IDs or customer names Filtering ...
    • Can I create my own custom invoice numbers?

      You can define and include your own invoice numbers for your own purposes. To do so, follow these steps: Head to Online Stores Scroll down to the Invoices section Turn the toggle for Add Invoice Number on, and Set your own custom invoice sequence ...
    • How do I create an order?

      Adding orders on Enstack is easy. By listing down your orders, you will be able to track your orders and manage your sales in real-time. With Enstack Cashier, you can easily add products and amounts to cart and check out. Creating orders can be ...
    • How can I know the status of my order?

      Each Enstack order comes with its own tracking link so you can stay in the know as to where your orders are. For orders using integrated shipping options like Same Day Shipping and Standard Shipping, our partner couriers update the status of the ...