My parcel is tagged as delivered but I did not receive the order

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• I did not receive my order within the delivery time frame

  For any delays in delivery, please send us an email with the order ID at hi@enstack.com. Note that delivery timeframe starts from the time your order is picked up from the seller.

• The rider did not pick-up my parcel on my requested scheduled day

  Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...

• What is Return-to-Sender (RTS) fee?

  Beginning May 2, fees charged for delivered orders will be rounded up to the nearest peso. Click to learn more. Return-to-Seller (RTS) update as of January 4, 2024 Return-to-Seller (RTS) is a case where an order has been picked up by the courier from ...

• What is an Overcharge Shipping Fee?

  Beginning May 2, fees charged for delivered orders will be rounded up to the nearest peso. Click to learn more. An overcharged shipping fee happens when sellers are charged by Enstack's logistic partner due to inaccuracies in product dimensions. ...

• How are shipping fees computed?

  Shipping fees are computed differently between Same Day Shipping and Standard Shipping, but all are dependent on your orders’ actual weight and dimensions, pickup address, and delivery addresses. To understand how your shipping fees are computed, ...