My parcel is tagged as delivered but I did not receive the order

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• I did not receive my order within the delivery time frame

  For any delays in delivery, please send us an email with the order ID at hi@enstack.com. Note that delivery timeframe starts from the time your order is picked up from the seller.

• The rider did not pick-up my parcel on my requested scheduled day

  Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...

• What is Return-to-Sender (RTS) fee?

  Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned back to the merchant. There are different reasons for RTS cases but not limited to the following: - Incorrect address ...

• How are shipping fees computed?

  Shipping fees are computed differently between Same Day Shipping and Standard Shipping, but all are dependent on your orders’ actual weight and dimensions, pickup address, and delivery addresses. To understand how your shipping fees are computed, ...

• Pickup Assurance Incentive

  We know delays can disrupt your business, so we’re making sure you’re covered. With the Pickup Assurance Incentive, you get compensated whenever couriers fail to pick up your orders on time. Here’s how it works: ₱30 for every day of delay Whenever a ...