My parcel is tagged as delivered but I did not receive the order

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• I did not receive my order within the delivery time frame

  For any delays in delivery, please send us an email with the order ID at hi@enstack.com. Note that delivery timeframe starts from the time your order is picked up from the seller.

• The rider did not pick-up my parcel on my requested scheduled day

  Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...

• What is Return-to-Sender (RTS) fee?

  Effective January 15, 2026, Return-to-Seller (RTS) refers to the orders that have been successfully picked up by the courier from the seller but could not be delivered to the buyer and are subsequently returned to the seller. There are different ...

• What are the different shipping options available on Enstack?

  With Enstack, you have the ability to ship and complete orders in different ways. We have 4 types of shipping options: 2 integrated shipping options and 2 non-integrated options. Learn more about each below: Shipping Option Description Couriers ...

• How are shipping fees computed?

  Shipping fees are computed differently between Same Day Shipping and Standard Shipping, but all are dependent on your orders’ actual weight and dimensions, pickup address, and delivery addresses. To understand how your shipping fees are computed, ...