My parcel is tagged as delivered but I did not receive the order

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• I did not receive my order within the delivery time frame

  For any delays in delivery, please send us an email with the order ID at hi@enstack.com. Note that delivery timeframe starts from the time your order is picked up from the seller.

• The rider did not pick-up my parcel on my requested scheduled day

  Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...

• Do I need to message the courier for a pickup?

  Once you book for a pickup, you do not need to contact the courier separately. Our partner couriers will pickup your order on your scheduled date. All orders delivered from Thursday to Sunday will be paid on Tuesday. All orders delivered from Monday ...

• ​How to print my Airway Bill?

  Printing of Airway Bill is available on Enstack App. Here's how: 1. Go to Ship Center 2. Click "Ready to ship" 3. Scroll down, tap "Print Airway Bill" Note that printing of the Airway Bill is only visible once the order is tagged as "Ready to Ship" ...

• Can I offer my own shipping on my Web Store?

  Aside from offering Buyer Pickup, Integrated Same Day Shipping, and Integrated Standard Shipping on your Web Store, you can also opt to offering your own delivery, if applicable. You can turn on and set your own flat shipping fee for customers to ...