Effective January 15, 2026, refund requests will be subject to the following charges to cover the payment processing and refund handling costs:

• ₱15 fixed refund fee per refund request

• 3.5% of the item price per refunded order

These charges apply to all orders created on or after January 15, 2026.

Important Notes:

• Refund charges are non-refundable

• Fees are applied to cover the costs associated with processing both the initial transaction and the refund through Enstack’s integrated payment system.

• The total refund amount may vary depending on the item price and the nature of the refund.

Breakdown of Refund Charges:

3.5% of the item price - calculated based on the item price charged in the order

Refund fee - a fixed fee amounting to PHP 15.00 applied to each refund transaction

The charges and amounts for the refund will vary depending on the nature of the refund, please see details below:

• Merchant initiated cancellation – the buyer will receive a full refund. Applicable transaction and refund fees will be charged to the merchant.

• Buyer initiated cancellation – thr buyer will receive a partial refund. Applicable transaction and refund fees will be deducted from the buyer’s refund amount