Refund Charges

Refund Charges as of October 2024

Effective October 15, 2024, a withdrawal fee and transaction fee will be deducted for every cancellation.
Note that this will apply to all orders created on the mentioned date.

There are two charges for the refund. Both fees are non-refundable due to the costs associated

with processing both the refund and the initial transaction through Enstack integrated payment.

Transaction fee - may vary depending on the transaction fee charged in the order

Withdrawal fee - a fixed fee amounting to PHP 15.00 applied to each transfer of funds to a bank account

The charges and amounts for the refund will vary depending on the nature of the refund, please see details below:

1. Merchant initiated cancellation – the buyer will receive a full refund. The merchant will be charged the
   transaction and withdrawal fees of the cancelled order.
2. Buyer initiated cancellation – the buyer will receive a partial refund. The transaction and withdrawal fees of
   the cancelled order will be deducted from the buyer's refund amount.

*If the order is placed through Cashier/Keypad, Duplicate order is considered as merchant initiated cancellation 

Payment of Refund

• Payment Method - The refund will be credited to the original payment method.

• Timeframe - Refunds will reflect to the issuing bank within 1-45 business days depending on the original payment method used.

• Dispute - If you think that there’s a discrepancy in the refund amount or charges applied, you may request a dispute resolution at hi@enstack.com. 

Related links: 

When can I expect the refund to reflect on my account?

How are transaction fees computed?

• Related Articles

• Refund and Return Policy

  Refund and Return Policy (“Policy”) as of September 2023. Enstack 1. DEFINITION OF TERMS 1.1. “Account” – The Buyer’s personal account in the Application of Enstack. 1.2. “Application” – The Mobile Application, Chatstore, and Webstore of Enstack. ...

• What will happen to buyer's payment if the parcel is shipped back to me?

  If in case the order is shipped back to the seller, the buyer will be refunded to his/her bank account used in the transaction. Refund processing takes up to 3 to 5 business days depending on the registered bank. You may email us at hi@enstack.com if ...

• How to file for Claims?

  You can request a refund by filling out the Enstack Order Claims Form, click here to access. The following are the acceptable reasons for filing claims and the validity period: * 5 days from the date the order confirmed lost. Reminder: Kindly refer ...