Refund Charges

Refund Charges as of October 2023

Charges may apply to the refund transaction. The original payment processing fee is non-refundable due to the costs associated with processing both the refund and the initial transaction through Enstack Integrated Payment.

The charges and amounts for the refund will vary depending on the nature of the refund – please see below for details.

• Merchant Initiated Cancellation – the buyer will receive a full refund and the merchant will be charged the full amount of the transaction fee of the cancelled order. 

• Buyer Initiated Cancellation – the buyer will receive the item-paid price after discounts and shipping fee if applicable.

Cancellation Reason	Type
Buyer change mind	Buyer initiated cancellation
Buyer ordered the wrong item	Buyer initiated cancellation
Duplicate order*	Buyer initiated cancellation
Incorrect buyer details	Buyer initiated cancellation
Incorrect product details*	Merchant initiated cancellation
Out of stock	Merchant initiated cancellation

*If order is placed thru Cashier, duplicate order is considered as merchant initiated cancellation

Sample Order:

Item	Amount
Subtotal	₱   1,000.00
Shipping Fee	₱        71.68
Transaction Fee	₱        37.00
Enstack Subsidy	- ₱          0.00
Voucher discount	- ₱        50.00
TOTAL	₱   1,058.68

Refund amount computation based on the transaction above.

Item	Amount
Subtotal	₱   1,000.00
Shipping Fee	₱        71.68
Voucher Discount	- ₱        50.00
TOTAL REFUND	₱   1,021.68

Payment of Refund

• Payment Method - The refund will be credited to the original payment method.

• Timeframe - Refunds will reflect to the issuing bank within 1-45 business days depending on the original payment method used.

• Dispute - If you think that there’s a discrepancy in the refund amount or charges applied, you may request a dispute resolution at hi@enstack.com. 
  

Helpful Tips:

When can I expect the refund to reflect on my account?

How are transaction fees calculated?

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