The returned parcel is damaged, how can I request for a refund?

The returned parcel is damaged, how can I request for a refund?

Parcels damaged during shipment should be reported immediately to us within 7 days of delivery. A supporting document or proof of damage is needed in filing a claim such as photo or video showing the item/s condition and packaging prior to shipment and the current condition of the parcel. 

You may send your photos or videos here Return & Refund Request or at hi@enstack.com.

    • Related Articles

    • Refund and Return Policy

      Refund and Return Policy (“Policy”) as of September 2023. Enstack 1. DEFINITION OF TERMS 1.1. “Account” – The Buyer’s personal account in the Application of Enstack. 1.2. “Application” – The Mobile Application, Chatstore, and Webstore of Enstack. ...

    • Refund Charges

      Refund Charges as of October 2023 Charges may apply to the refund transaction. The original payment processing fee is non-refundable due to the costs associated with processing both the refund and the initial transaction through Enstack Integrated ...

    • Where can I request for return or refund?

      Please contact your seller directly for any return or refund requests. If in case the seller failed to respond, please let us know by sending us an email at hi@enstack.com.

    • What to do when the courier lost my parcel?

      If in case the courier declared that your parcel is lost during shipment, you will be refunded equivalent to the amount of the order through your registered bank account. We will also process the refund to your buyer if payment is under Non-COD using ...

    • What to do if the parcel is shipped back to me?

      Once the parcel is tagged for RTS (Return to Sender), the seller is expected to receive the parcel. Please be reminded that the courier will only ship back the parcel if the buyer failed to receive the parcel after 2 delivery attempts or if the buyer ...