The returned parcel is damaged, how can I request for a refund?
Parcels damaged during shipment should be reported immediately to us within 7 days of delivery. A supporting document or proof of damage is needed in filing a claim such as photo or video showing the item/s condition and packaging prior to shipment and the current condition of the parcel.
Refund and Return Policy
Refund and Return Policy (“Policy”) as of September 2023. Enstack 1. DEFINITION OF TERMS 1.1. “Account” – The Buyer’s personal account in the Application of Enstack. 1.2. “Application” – The Mobile Application, Chatstore, and Webstore of Enstack. ...
Where can I request for return or refund?
Please contact your seller directly for any return or refund requests. If in case the seller failed to respond, please let us know by sending us an email at email@example.com.
What to do when the courier lost my parcel?
If in case the courier declared that your parcel is lost during shipment, you will be refunded equivalent to the amount of the order through your registered bank account. We will also process the refund to your buyer if payment is under Non-COD using ...
How to refund the buyer due to order cancelation?
A refund will take place if the order is paid via non-cod and has been tagged as canceled. Advise the buyer to send an email to firstname.lastname@example.org including their preferred bank account details. Refund processing takes up to 3 to 5 business days ...
What to do if the parcel is shipped back to me?
Once the parcel is tagged for RTS (Return to Sender), the seller is expected to receive the parcel. Please be reminded that the courier will only ship back the parcel if the buyer failed to receive the parcel after 2 delivery attempts or if the buyer ...