The rider did not pick-up my parcel on my requested scheduled day
Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time.
Take note of the following:
- Parcel is properly packed with Airway bill
- You are available on the scheduled pick-up date
For a failed pick-up, sellers will have the option to re-book a new pick-up date through the App. Next-day pick-up is available if re-booking is done before 4:00 PM.
I want to cancel my pick-up request
We encourage our sellers to follow the requested pick-up schedule. You might be charged for the shipping cost for every failed pickup request. If in case you wish to cancel the scheduled pick-up, please advise us on or before 5:00 PM of the current ...
How to report a rider?
For complaints pertaining to our partner courier, please send us an email with the following: - Order ID - Rider name - Summary of incident / Reason You may send your email through our Customer Service at email@example.com.
How to book a pickup?
To book a pickup with Enstack Standard shipping: 1. Go to Orders 2. Click Book a Pick Up 3. Select preferred date and time of pickup 4. Click "Book" to schedule the pickup When scheduled, make sure to pack your order properly and print the Airway ...
My parcel is tagged as delivered but I did not receive the order
For delivery tagging concerns, please send us an email with the order ID at firstname.lastname@example.org.
What are the shipping options available on Enstack?
There are two integrated shipping options available on Enstack: 1. Enstack Same Day Shipping Have your orders picked up and delivered on the same day with Same Day Shipping. (available in select cities only) Best for time-sensitive deliveries like ...