The rider did not pick-up my parcel on my requested scheduled day

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• I want to cancel my pick-up request

  We encourage our sellers to follow the requested pick-up schedule. You might be charged for the shipping cost for every failed pickup request. If in case you wish to cancel the scheduled pick-up, please advise us on or before 5:00 PM of the current ...

• How do I book Same Day Shipping orders for pickup?

  Booking a rider for your orders using Same Day Shipping is as simple as tapping a button. Before doing so, however, make sure your item is packed and ready to avoid any issues during pickup. Tapping Book Pickup will immediately send a request to the ...

• How to report a rider?

  For complaints pertaining to our partner courier, please send us an email with the following: - Order ID - Rider name - Summary of incident / Reason You may send your email through our Customer Service at hi@enstack.com.

• What are the Restricted items for shipping via Enstack's Same-day integrated shipping?

  Restricted items can be sold or listed on Enstack but are subject to specific conditions or limitations from our Same-day integrated shipping partner couriers. Certain items may be hazardous or flammable, presenting risks during transportation, ...

• How can I enable or disable “Standard” and “Same-Day” shipping options independently, and how do these changes reflect in my webstore and cashier?

  In Shipping Settings, you’ll see separate toggles for Standard and Same-Day shipping options. Toggle Standard or Same-Day to “Disable” to remove that option from your checkout page. If both options are disabled, the Delivery option will be removed ...