| Claims Window |
| Type of Claims | Description | Shopee Express | J&T Express | Ninjavan | Flash Express | LBC Express |
| Lost Parcel | • The parcel is confirmed lost by Enstack's logistics courier
• No movement in the order status for the past 5 days by Enstack's logistics partner courier | 14 days form the pickup date | 30 days
from the pick up date | 7 days
from the pick up date | 5 days
from the confirmation date* | 21 days
from the pick up date |
| Damaged | • The product received is shattered/broken and is not usable anymore due to the severity of the damage | 14 days from the pickup date and 5 days from delivery date | 3 days
from delivery date | 5 days
from delivery date | 2 days
from delivery date | 21 days
from the pick up date |
| Wrong Item | • The product received is incorrect
• Some of the products received are incorrect
• The seller sent the wrong product/variation of the product | 14 days from the pickup date and 5 days from delivery date | 5 days
from delivery date | 5 days
from delivery date | 2 days
from delivery date | 21 days
from the pick up date |
| Missing Items | • Some items or parts of the item are missing upon delivery | 14 days from the pickup date and 5 days from delivery date | 5 days
from delivery date | 5 days
from delivery date | 2 days
from delivery date | 21 days
from the pick up date |
| Empty Parcel | • Some items or parts of the item are missing upon delivery | 14 days from the pickup date and 5 days from delivery date | 5 days
from delivery date | 5 days
from delivery date | 2 days
from delivery date | 21 days
from the pick up date |
| * Flash Express: Lost Parcel window starts from the confirmation date, not the pick up date. |