What do I do if it says my pickup address is unserviceable
Enstack checks your address' serviceability based on your address coordinates and zip code.
Please ensure that your address details are complete and accurate by
1. tapping Shipping > Edit Address
2. Double checking your address details, including your pin location
3. Saving any changes
Your address details should be as complete and correct as possible for our courier partners to know if they can pick up from your address
If you are still encountering issues after double-checking your address, please send us an email at email@example.com
or a DM on any of our social media channels and we will do our best to help you.
Why am I still a starter after adding my pickup address?
Your account is still in Starter Tier due to your registered address being unserviceable in both shipping options. To fix this, you can tap Verify Now or under Shipping enter other pickup address. Some addresses are unserviceable due to inaccurate ...
What IDs and documents are accepted by Enstack?
When verifying your account, you are required to submit the following: 1. One (1) Primary ID or two (2) secondary IDs 2. Selfie while holding your uploaded IDs 3. A copy of your Proof of Billing (POB) The following IDs are accepted by Enstack: Ensure ...