What do I do if my pickup address is unserviceable?

If the app says that your pickup address is unserviceable, or that same day shipping and/or standard shipping are unavailable, this means that none of our partner couriers will be able to pick up from your address.

If this happens, we apologize for the inconvenience, Enstack is working on finding more partner couriers to expand our serviceable areas.

You will still be able to use Enstack to transact, create orders, and create non-cash payment links and invoices, it is only Same Day Shipping and Standard Shipping that are unavailable for your store.

We recommend the following in case your pickup address is unserviceable:

You can still use Enstack to transact but opt to offer just Customer Pickup and Own Shipping.

Pro tip: Use Own Shipping and book deliveries outside of Enstack while using Enstack’s invoice and non-cash payments for easy processing of payments.

If you have another pickup address closer to urban areas, you may shift your fulfillment there.

• Related Articles

• What are the different tiers of account on Enstack?

  There are four (4) account tiers on Enstack, each one unlocking more and more features to help you sell and ship more. These are: Tier New Setup your Store Starter Perfect to try selling online Advanced Best for growing businesses Verified Made for ...

• How do I unlock Non-Cash Payments?

  Becoming an Advanced user empowers your store further by giving you access to these following features: Non-Cash Payments Credit Card Payments (subject to additional requirements and verification) Unlimited Wallet Withdrawals To unlock non-cash ...