What happens when my customer’s invoice expires?
If you have your invoices set to expire in 30 minutes, customers will have exactly 30 minutes to complete their non-cash payment.
If the customer is unable to complete their payment within 30 minutes, the invoice link and related order will be canceled and any products added will be returned to your inventory.
A new order will need to be created if they still want to proceed with their order.
To disable payment link expiration, follow the instructions below:
1. In your Home button, tap Payments
2. Under Payment Settings, turn off the Expire in 30 Minutes by sliding left the toggle button
If you need help, send us an email at hi@enstack.com and we will be happy to assist you.
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