What are the claims window for filing?

Filing of claims must be submitted within the validity period. 

The following are the acceptable reasons for filing claims which must be reported within the validity period:

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Click here for the list of Same-day shipping and Standard shipping couriers Restricted Items.

Note: Enstack and its partner couriers cannot be held liable for any claims that fall under the Restricted list. 

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• What is the latest date by which a seller or buyer can submit a claim?

  Claims window vary depending on the assigned courier and the type of claims. Below is the timeframe of claims filing. Note: Click prohibited and restricted items for the complete list.

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