Where can I request for return or refund?

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• The returned parcel is damaged, how can I request for a refund?

  Parcels damaged during shipment should be reported immediately to us within 7 days of delivery. A supporting document or proof of damage is needed in filing a claim such as photo or video showing the item/s condition and packaging prior to shipment ...

• Refund and Return Policy

  Refund and Return Policy (“Policy”) as of September 2023. Enstack 1. DEFINITION OF TERMS 1.1. “Account” – The Buyer’s personal account in the Application of Enstack. 1.2. “Application” – The Mobile Application, Chatstore, and Webstore of Enstack. ...

• How to refund the buyer due to order cancelation?

  A refund will take place if the order is paid via non-cod and has been tagged as canceled. Advise the buyer to send an email to hi@enstack.com including their preferred bank account details. Refund processing takes up to 3 to 5 business days ...

• I want to request for cancelation due to delayed delivery

  We ensure that orders are delivered on time. We can no longer cancel the order if it's already booked for pick-up or In-transit as we don't have any control over our partner courier.

• I want to request for cancellation due to delayed shipment by the seller

  We highly suggest contacting the seller if you wish to cancel your order. Note that orders that have been booked for pick-up can no longer be canceled.