Why can’t I access my Web Store?

If you are unable to find your Web Store on the app, it may still be locked for your account. To check, go to your Home Page and see if you have a To-Do item labeled Build Your Store.

If you see this, you will need to upgrade your account to Starter first to be able to see and use your Web Store.

• Related Articles

• I want to pause receiving orders from my Online Stores for now. How can I turn off my Web Store and Chat Store?

  If you wish to pause taking orders on your Web Store, you may put your store on Vacation Mode. Vacation Mode temporarily prevents visitors from adding to their cart and checking out from your Web Store and Chat Store. Don't forget to turn it off when ...

• How can I set my online store's operating hours and days?

  You can set your online's store operating hours and days in your Enstack webstore. To set: Go to the "Online Store Settings" in your dashboard. Scroll down to “Business Hours.” Choose one of the following options to customize your hours: Always Open: ...

• How do I customize my Web Store?

  Your Enstack Web Store can be customized in several ways, with all the settings for customization found in your Online Store Settings. To get to it, just tap My Account, then Online Stores: To know more about the different settings available to you, ...

• How can I share my Web Store with my buyers?

  Right on your Account page, one of the first bits of information you can see is the link to your Web Store. Tap it and Enstack will generate a QR Code that you can use to share with your buyers, create social media posts, print materials, etc. You ...

• Why is my Web Store and Chat Store restricted to visitors 18+ only?

  If your Web Store is suddenly asking visitors to confirm their age, it means that our moderators have identified that your store contains, one or more of the following: Restricted goods Products with explicit/mature content Contains profane/offensive ...