Why is my Web Store and Chat Store restricted to visitors 18+ only?
If your Web Store is suddenly asking visitors to confirm their age, it means that our moderators have identified that your store contains, one or more of the following:
This means that only visitors that are 18 years old and up should be able to visit your Web Store.
If you believe this has been done in error or if you have removed the offending products and language, please reach out to us at hi@enstack.com to get the restriction removed.
Related Articles
I want to pause receiving orders from my Online Stores for now. How can I turn off my Web Store and Chat Store?
If you wish to pause taking orders on your Web Store, you may put your store on Vacation Mode. Vacation Mode temporarily prevents visitors from adding to their cart and checking out from your Web Store and Chat Store. Don't forget to turn it off when ...
How can I activate my Chat Store?
The Enstack Chat Store is another way you can sell online, allowing inquiring buyers on Facebook Messenger to easily check out and pay for an order without leaving Messenger. This feature is available to Starter users and up. Turning on the Chat ...
How can I share my Web Store with my buyers?
Right on your Account page, one of the first bits of information you can see is the link to your Web Store. Tap it and Enstack will generate a QR Code that you can use to share with your buyers, create social media posts, print materials, etc. You ...
How do I customize my Web Store?
Your Enstack Web Store can be customized in several ways, with all the settings for customization found in your Online Store Settings. To get to it, just tap My Account, then Online Stores: To know more about the different settings available to you, ...
Why can’t I access my Web Store?
If you are unable to find your Web Store on the app, it may still be locked for your account. To check, go to your Home Page and see if you have a To-Do item labeled Build Your Store. If you see this, you will need to upgrade your account to Starter ...