Managing Orders
Can I use my own invoice sequence numbers?
It may be useful to include invoice sequence numbers to your invoices, like: Using the numbers to match your packages to your orders Using the numbers for buyers to pick their orders up End of day reconciliation of your official receipts with your ...
Can I choose what my default view is in Cashier?
You can choose which screen you see first when you open Cashier to make taking orders faster. If you create custom amounts often, you may want to choose Keypad to show up first so you can start adding custom amounts right away. Similarly, if you ...
Can I send customers confirmation of their orders?
Enstack will send an email, if available, to your customer for every order that is confirmed. To confirm an order, your customer simply has to: Pay for their order successfully for non-cash orders All COD orders This confirmation email will contain ...
Can I download my order data?
You can download your order data from your All Orders page. This takes all the details of your order and puts it all in one CSV file for you to download and analyze further. To download your order data, follow these steps: Processing time may vary ...
Can I download and print multiple air waybills at once?
You can download multiple air waybills for your Standard Shipping orders at once with Enstack. This will consolidate all your selected air waybills into a single PDF file for you to easily print. To download air waybills, follow these steps: Note: ...
Can I download multiple invoices at once?
You can download multiple invoices at once with Enstack. This will consolidate all your selected invoices into a single PDF file for you to easily print/share. This may be used for any intended purposes, including: Issuing invoices to your customers ...
What happens when I cancel an order that has already been paid for?
When a non-cash order has already been paid for but was Canceled, your buyer will be refunded their payment within 1-2 business days.
Can I cancel orders?
You can cancel your orders depending on its type and status. For orders using non-integrated shipping: You can cancel the order as long as it has not yet been completed. Make sure to select the appropriate reason for cancellation before confirming ...
How do I complete orders?
There are two (2) general ways to complete orders on Enstack depending on the shipping method used for the order. For orders using non-integrated shipping (Customer Pickup, Own Shipping), follow these steps: For orders using integrated shipping ...
How do I navigate and use All Orders?
Your All Orders page shows you all the orders you have created or received on Enstack, along with its complete details and status. This means any order created with Cashier, Web Store, and Chat Store will show up in All Orders. This is the one place ...
Can I create my own custom invoice numbers?
You can define and include your own invoice numbers for your own purposes. To do so, follow these steps: Head to Online Stores Scroll down to the Invoices section Turn the toggle for Add Invoice Number on, and Set your own custom invoice sequence ...
How can I know the status of my order?
Each Enstack order comes with its own tracking link so you can stay in the know as to where your orders are. For orders using integrated shipping options like Same Day Shipping and Standard Shipping, our partner couriers update the status of the ...
Can I download my order data?
You can download your order data from your All Orders page. This takes all the details of your order and puts it all in one CSV file for you to download and analyze further. To download your order data, follow these steps: You can select as many ...