Managing my Orders
How do I navigate and use the All Orders screen?
Your All Order screen has now been improved to help inform you what you need to do next to complete your orders. There are a few filters to help you find your specific orders, including: Searching for specific order IDs or customer names Filtering ...
Can I send my customers a confirmation of their order?
Enstack will send an email, if available, to your customer for every order that is confirmed. To confirm an order, your customer simply has to: Pay for their order successfully for non-cash orders All COD orders This confirmation email will contain ...
How can I cancel an order?
You may only cancel orders whose status is still Pending. To cancel an order: 1. Tap the Orders icon on the menu to go to the Orders page. 2. Tap the specific order you want to cancel. 3. Scroll to the bottom and tap Cancel Order. 4. Choose a reason ...
How can I update the delivery status of an order?
If your order does not make use of Integrated Shipping (e.g. Same Day or Standard Shipping): You may update the status of your order at any time by going to All Orders and following the steps below: 1. Tap on the order you want to update 2. Tap the ...