Managing my Orders
Can I create my own custom invoice numbers?
You can define and include your own invoice numbers for your own purposes. To do so, follow these steps: Head to Online Stores Scroll down to the Invoices section Turn the toggle for Add Invoice Number on, and Set your own custom invoice sequence ...
Can I download my order data?
You can download your order data from your All Orders page. This takes all the details of your order and puts it all in one CSV file for you to download and analyze further. To download your order data, follow these steps: You can select as many ...
Can I download multiple air waybills at the same time?
You can download multiple air waybills for your Standard Shipping orders at once with Enstack. This will consolidate all your selected air waybills into a single PDF file for you to easily print. To download air waybills, follow these steps: Note: ...
Can I download multiple invoices?
You can download multiple invoices at once with Enstack. This will consolidate all your selected invoices into a single PDF file for you to easily print/share. This may be used for any intended purposes, including: Issuing invoices to your customers ...
How do I navigate and use the All Orders screen?
Your All Order screen has now been improved to help inform you what you need to do next to complete your orders. There are a few filters to help you find your specific orders, including: Searching for specific order IDs or customer names Filtering ...
Can I send my customers a confirmation of their order?
Enstack will send an email, if available, to your customer for every order that is confirmed. To confirm an order, your customer simply has to: Pay for their order successfully for non-cash orders All COD orders This confirmation email will contain ...
How can I cancel an order?
You may only cancel orders whose status is still Pending. To cancel an order: 1. Tap the Orders icon on the menu to go to the Orders page. 2. Tap the specific order you want to cancel. 3. Scroll to the bottom and tap Cancel Order. 4. Choose a reason ...
How can I update the delivery status of an order?
If your order does not make use of Integrated Shipping (e.g. Same Day or Standard Shipping): You may update the status of your order at any time by going to All Orders and following the steps below: 1. Tap on the order you want to update 2. Tap the ...