I am a merchant
How to file for Claims?
You can request a refund by filling out the Enstack Order Claims Form, click here to access. The following are the acceptable reasons for filing claims and the validity period: * 5 days from the date the order confirmed lost. Reminder: Kindly refer ...
What are the claims window for filing?
Filing of claims must be submitted within the validity period. The following are the acceptable reasons for filing claims which must be reported within the validity period: Related articles: Click here for the list of Same-day shipping couriers ...
What will happen to buyer's payment if the parcel is shipped back to me?
If in case the order is shipped back to the seller, the buyer will be refunded to his/her bank account used in the transaction. Refund processing takes up to 3 to 5 business days depending on the registered bank. You may email us at hi@enstack.com if ...
What to do if the parcel is shipped back to me?
Once the parcel is tagged for RTS (Return to Sender), the seller is expected to receive the parcel. Please be reminded that the courier will only ship back the parcel if the buyer failed to receive the parcel after 2 delivery attempts or if the buyer ...