I am a seller
What to do when the courier lost my parcel?
If in case the courier declared that your parcel is lost during shipment, you will be refunded equivalent to the amount of the order through your registered bank account. We will also process the refund to your buyer if payment is under Non-COD using ...
What will happen to buyer's payment if the parcel is shipped back to me?
If in case the order is shipped back to the seller, the buyer will be refunded to his/her bank account used in the transaction. Refund processing takes up to 3 to 5 business days depending on the registered bank. You may email us at email@example.com if ...
How to refund the buyer due to order cancelation?
A refund will take place if the order is paid via non-cod and has been tagged as canceled. Advise the buyer to send an email to firstname.lastname@example.org including their preferred bank account details. Refund processing takes up to 3 to 5 business days ...
The returned parcel is damaged, how can I request for a refund?
Parcels damaged during shipment should be reported immediately to us within 7 days of delivery. A supporting document or proof of damage is needed in filing a claim such as photo or video showing the item/s condition and packaging prior to shipment ...
What to do if the parcel is shipped back to me?
Once the parcel is tagged for RTS (Return to Sender), the seller is expected to receive the parcel. Please be reminded that the courier will only ship back the parcel if the buyer failed to receive the parcel after 2 delivery attempts or if the buyer ...
I still did not receive my income within the timeframe
Our payout day is every Tuesdays and Fridays. Please expect the amount to be reflected in your nominated bank account within 3 business days. You may contact your nominated bank if the amount hasn't been reflected in your account. For declared ...