I am a Seller
I want to cancel my pick-up request
We encourage our sellers to follow the requested pick-up schedule. You might be charged for the shipping cost for every failed pickup request. If in case you wish to cancel the scheduled pick-up, please advise us on or before 5:00 PM of the current ...
How to report a rider?
For complaints pertaining to our partner courier, please send us an email with the following: - Order ID - Rider name - Summary of incident / Reason You may send your email through our Customer Service at hi@enstack.com.
The rider did not pick-up my parcel on my requested scheduled day
Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...