What is Return-to-Seller (RTS) fee?

Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned to the merchant. 

There are different reasons for RTS cases but not limited to the following: 

- Incorrect address provided by the buyer

- Requested for cancellation by the buyer

- Order refused by the buyer upon delivery

- The buyer was unavailable to receive the order after 3 delivery attempts 

The Return-to-Seller (RTS) fee is calculated based on the total shipping costs associated with the return. Specifically, these deductions will cover the expense made from attempting to deliver the order to the buyer and delivery back to the merchant.

Please note that if a voucher code or promotional discount was applied to the initial shipping cost, the RTS fee would still be computed based on the original shipping fee, excluding any discounts applied.

Here’s how it is computed:

Shipping fee * 2 = Return-to-Seller (RTS) fee

The shipping fee for Return-to-Seller (RTS) orders will be automatically deducted from the merchant's wallet in Enstack. It will reflect as Enstack Deduction in your wallet.

For questions regarding the Return-to-Seller (RTS) fee, email us at hi@enstack.com.

Note: Return-to-Seller (RTS) fee will be deducted from the merchant's remittance.

• Related Articles

• What is an Overcharge Shipping Fee?

  An overcharged shipping fee happens when sellers are charged by Enstack's logistic partner due to inaccuracies in product dimensions. Calculations are based on the actual or volumetric weight, whichever is higher. Two things that causes the ...

• How are shipping fees computed?

  Shipping fees are computed differently between Same Day Shipping and Standard Shipping, but all are dependent on your orders’ actual weight and dimensions, pickup address, and delivery addresses. To understand how your shipping fees are computed, ...

• Can I offer my own shipping option to my buyers?

  If you have your own shipping capabilities and would like to offer it to buyers on your Web Store, you can turn Own Shipping on in your Shipping Settings and apply a flat shipping fee to be added. Some reminders for Own Shipping 1. This option, when ...

• What are the Restricted items for shipping via Enstack's Same-day integrated shipping?

  Restricted items can be sold or listed on Enstack but are subject to specific conditions or limitations from our Same-day integrated shipping partner couriers. Certain items may be hazardous or flammable, presenting risks during transportation, ...

• What are the Restricted items for shipping via Enstack's Standard integrated shipping?

  Restricted items can be sold or listed on Enstack but are subject to specific conditions or limitations from our Standa integrated shipping partner couriers. Certain items may be hazardous or flammable, presenting risks during transportation, ...