Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned back to the merchant. 

There are different reasons for RTS cases but not limited to the following: 

- Incorrect address provided by the buyer

- Requested for cancellation by the buyer

- Order refused by buyer upon delivery

- Buyer was unavailable to receive the order after 3 delivery attempts 

The Return-to-Seller (RTS) fee is calculated based on the total shipping costs associated with the return, which is equivalent to 100% of the forward fees (shipping fee and Standard Shipping Saver fee) and 50% of the return fees (shipping fee and Standard Shipping Saver fee). Specifically, these deductions will cover the expense made from attempting to deliver the order to the buyer and delivery back to the seller. Deductions shall only be applied upon the successful return of the parcel to the seller.

Please note that if a voucher code or promotional discount was applied to the initial shipping cost, the RTS fee will still be computed based on the original shipping fee, excluding any discounts applied. The shipping fee for Return-to-Seller (RTS) orders will be automatically deducted from the seller's wallet in Enstack. These deductions will cover the expense made from attempting to deliver the order to the buyer and delivery back to the seller. The Return-to-Seller (RTS) deduction will be deducted every Tuesdays and Fridays. The RTS fee will reflect as Enstack Adjustment in your wallet.

Below is the sample RTS Fee computation:

Seller address: Metro Manila

Buyer address: Metro Manila

Item price: P1,000

Chargeable weight: 1 kg

Shipping Fee (based on above): P50