What is Return-to-Seller (RTS) fee?

Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned to the merchant. 

There are different reasons for RTS cases but not limited to the following: 

- Incorrect address provided by the buyer

- Requested for cancellation by the buyer

- Order refused by the buyer upon delivery

- The buyer was unavailable to receive the order after 3 delivery attempts 

The Return-to-Seller (RTS) fee is calculated based on the total shipping costs associated with the return. Specifically, these deductions will cover the expense made from attempting to deliver the order to the buyer and delivery back to the merchant.

Please note that if a voucher code or promotional discount was applied to the initial shipping cost, the RTS fee would still be computed based on the original shipping fee, excluding any discounts applied.

Here’s how it is computed:

Shipping fee * 2 = Return-to-Seller (RTS) fee

The shipping fee for Return-to-Seller (RTS) orders will be automatically deducted from the merchant's wallet in Enstack. It will reflect as Enstack Deduction in your wallet.

For questions regarding the Return-to-Seller (RTS) fee, email us at hi@enstack.com.

Note: Return-to-Seller (RTS) fee will be deducted from the merchant's remittance.

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