Can I cancel orders?
You can cancel your orders depending on its type and status.
For orders using non-integrated shipping:
You can cancel the order as long as it has not yet been completed. Make sure to select the appropriate reason for cancellation before confirming it.
For orders using integrated shipping:
You will be able to cancel the order up until you have booked it for pickup.
Once your order has been booked for pickup by the assigned courier, you will not be able to cancel the order anymore.
Related Articles
How do I complete orders?
There are two (2) general ways to complete orders on Enstack depending on the shipping method used for the order. For orders using non-integrated shipping (Customer Pickup, Own Shipping), follow these steps: For orders using integrated shipping ...How do I navigate and use All Orders?
Your All Orders page shows you all the orders you have created or received on Enstack, along with its complete details and status. This means any order created with Cashier, Web Store, and Chat Store will show up in All Orders. This is the one place ...Can I send customers confirmation of their orders?
Enstack will send an email, if available, to your customer for every order that is confirmed. To confirm an order, your customer simply has to: Pay for their order successfully for non-cash orders All COD orders This confirmation email will contain ...Why can’t I use integrated shipping options for orders with custom amounts?
Integrated Shipping options are unavailable for carts with custom amounts because of the lack of weight and dimension information to properly compute for shipping fees. If you want to make use of integrated shipping options for your orders, all items ...What happens when I cancel an order that has already been paid for?
When a non-cash order has already been paid for but was Canceled, your buyer will be refunded their payment within 1-2 business days.