When will my payments be transferred to me?

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• How are you computing my transfers?

  The total item price of all orders delivered will be transferred to your registered bank account details in the Enstack App.

• Do I need to message the courier for a pickup?

  Once you book for a pickup, you do not need to contact the courier separately. Our partner couriers will pickup your order on your scheduled date. All orders delivered from Thursday to Sunday will be paid on Tuesday. All orders delivered from Monday ...

• The rider did not pick-up my parcel on my requested scheduled day

  Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...

• How can I request for pouches?

  To request new or additional pouches, please contact us at hi@enstack.com with the following information: Subject: Request for Box/Pouch Registered Mobile No: Indicate if box/pouch or both: Size/s: No. of pieces: Pouches will only be delivered to ...

• How to know if my Shipping options are enabled?

  Easily know which Enstack Shipping options are available by tapping "Shipping" on your Enstack Home Page. Under "Shipping", you will be able to see which shipping options are available to your pickup address and whether they are turned on or off. To ...