A 9.5% Confirm & Complete (C&C) Fee will apply to all successfully completed orders starting January 15, 2026.

We’ve made fees simpler for easier tracking.

To help sellers better understand costs and forecast net revenue, we’ve simplified all checkout-related fees into a single Confirm & Complete (C&C) fee.

Instead of seeing multiple fee line items, all applicable checkout charges are now consolidated into one clear fee. This makes order summaries easier to read and removes the need to manually compute several deductions.

The Confirm & Complete Fee is automatically applied once an order is confirmed and completed—no action is required on your part.

How the Confirm & Complete Fee works

• The fee is 9.5% per completed order

• It applies only when an order is confirmed and completed
  

• This fee is applicable exclusively to standard shipping orders

• It replaces multiple checkout-related fees with one consolidated charge

• The fee will be reflected clearly in your order breakdown and wallet

Sample scenario: 

Instead of seeing several separate checkout-related fees deducted from an order, you’ll now see a single Confirm & Complete Fee reflected after order completion. This gives you a clearer view of your net earnings per order.

Before:                                                        After:

Frequently Asked Questions

1. What is changing starting January 15?

Enstack will implement updated seller fees effective January 15, 2026. These changes apply to specific transactions and services.

For the complete and most up-to-date list of fees, please refer to this article: https://help.enstack.com/portal/en/kb/articles/enstack-list-of-fees

2. What is the updated fee?

The updated seller fees are as follows:

• 9.5% of Net Item Price (minimum ₱70, capped at ₱1,500) will apply to Standard Shipping, regardless of payment method

• 3.5% of Net Item Price will apply to Same-Day Shipping, Customer Pickup, and Own Shipping

3. What were the new fees composed of before?

Previously, the updated fees were reflected as separate charges, including:

• Valuation Fee

• Standard Shipping Saver Fee

• Transaction Fees

These are now consolidated under the Confirm & Complete Fee.

4. Why is Enstack updating its fees?

Enstack is updating its fees to simplify fee breakdowns, improve transparency for sellers, make earnings easier to forecast and remove confusion caused by multiple fee deductions.

5. Who will be affected by the new fees?

All sellers using Enstack services will be subject to the updated fees starting January 15, 2026. Transactions completed before this date will not be affected.

6. When will the new fees apply?

The updated fees will apply to eligible transactions starting January 15, 2026. Orders created or completed prior to this date will follow the previous fee structure.

7. How will the fees impact my earnings?

Applicable fees will be deducted per transaction based on the service used, such as the shipping option selected. These deductions will be reflected in your wallet and transaction records.

8. Are shipping fees included in the updated charges?

Shipping-related fees may vary depending on the selected shipping method. Courier fees, failed delivery charges, or pickup-related charges may apply as outlined in the official fee list.

9. Where can I see the deducted fees?

All applicable fees will be visible in:

• Your merchant wallet
  
  

• Order details within the app
  A per-transaction breakdown will be shown when available.

10. When are fees deducted?

Fees are typically deducted before payout and will appear as separate line items in your wallet or settlement summary.

11. Will payout schedules change?

No. There are no changes to payout schedules as part of this fee update.

12. What if I believe a fee was charged incorrectly?

If you notice any discrepancies, please contact Enstack Support and provide the relevant order ID and transaction details for review.

13. Which transactions are subject to the updated seller fees?

All transactions created on or after January 15, 2026 are subject to the updated fees. Orders created before this date will not be affected.

14. Will these fees appear as a separate deduction in my wallet?

Yes. The fee will appear as a separate deduction labeled Confirm & Complete Fee.

15. How are fees computed per transaction?

Fees are computed per completed order and deducted automatically from the seller’s proceeds. The total fee depends on the shipping method selected and applicable service charges.