Shipping Concerns (for Merchants)
What is the maximum coverage of courier’s insurance?
Enstack’s partner courier provides insurance that varies depending on the shipping channel. The maximum coverage of insurance refers to the highest amount that an insurance policy will pay out for a covered loss or claim. Insurance coverage is used ...
What is an Overcharge Shipping Fee?
An overcharged shipping fee happens when sellers are charged by Enstack's logistic partner due to inaccuracies in product dimensions. Calculations are based on the actual or volumetric weight, whichever is higher. Two things that causes the ...
What is Return-to-Seller (RTS) fee?
Return-to-Seller (RTS) is a case where an order has been picked up by the courier from the merchant but will need to be returned to the merchant. There are different reasons for RTS cases but not limited to the following: - Incorrect address provided ...
I want to cancel my pick-up request
We encourage our sellers to follow the requested pick-up schedule. You might be charged for the shipping cost for every failed pickup request. If in case you wish to cancel the scheduled pick-up, please advise us on or before 5:00 PM of the current ...
How to report a rider?
For complaints pertaining to our partner courier, please send us an email with the following: - Order ID - Rider name - Summary of incident / Reason You may send your email through our Customer Service at hi@enstack.com.
The rider did not pick-up my parcel on my requested scheduled day
Our partner couriers will pick up the parcels based on your requested scheduled date with no specific time. Take note of the following: - Parcel is properly packed with Airway bill - You are available on the scheduled pick-up date For a failed ...